Due to expansion, my client is looking to recruit Telephone Collection Officers to join the contact centre team. If you are a strong communicator, self:driven and motivated, engaging, and influential then this could be the role for you
Key Responsibilities As a Telephone Collections Agent
: Answering calls from customers that owe money to local authority clients, Transport or third parties acting on their behalf.
: Occasional outbound calls to those who have failed to make payment / contact.
: Occasionally negotiating with customers on live chats.
: Taking payments.
: Completing basic affordability checks and income and expenditures forms
: Negotiating payment arrangements where a customer cannot pay in full
: Identify vulnerable customers
: Sign:post customers with financial difficulties to non:profit debt advice agencies
: Deal with customer queries and handle disputes
: Update accounts and ensure all notes are correct on our systems
Skills Needed As a Telephone Collections Agent
: Customer service or contact centre experience (2 years preferred)
: Excellent communication skills : able to interact effectively at all levels
: Able to work in a fast:paced environment with the ability to provide information quickly and clearly
: Confident in dealing with customers over the telephone : often in difficult circumstances
: Friendly and empathetic, with good active listening skills
: Ability to problem solve and provide customers with options in line with our client and company guidelines
: Confident negotiator to achieve the shortest arrangements to fulfil client requirement