Frisco, TXContract$60.00 - $70.00 per hour $

Job Description

Location: This position can be based in either Frisco, TX or Overland Park, KS.

Position Overview: The NOC IP Support Technician is a subject matter expert in complex telecommunications networks and T-Mobile processes. This role involves advanced remote network surveillance, troubleshooting network outages, and mentoring other technicians. The shift for this role is initially Monday to Friday, 9 AM to 5 PM for the first two weeks, after which a rotating shift schedule will be assigned. Note that the NOC operates 24/7, so night shifts are a possibility. Candidates must be eligible for conversion to full-time employment; sponsorship is not provided. Interviews will be conducted on-site in either Frisco, TX or Overland Park, KS. The maximum bill rate for this position is $100 per hour.

Key Responsibilities

• Conduct routine remote surveillance and tier 1 maintenance for all network nodes in assigned areas.
• Support and mentor other technicians and engineers.
• Perform fault isolation and troubleshooting for network and interface problems with transport vendors.
• Monitor network alarms and perform fault isolation testing on radio, switching networks, and peripherals.
• Create and respond to work orders and trouble tickets; escalate as needed.
• Provide operations support during large-scale outages and disaster recovery.
• Complete training to stay current on systems, products, and company values.
• Identify and recommend process improvements.
• Collaborate with senior technicians to enhance troubleshooting and repair skills.
  
  

Minimum Required Qualifications

• 3+ years of experience in a technical role.
• Intermediate understanding of TCP/IP concepts and common router user interfaces.
• Intermediate understanding of data/traffic flow between endpoints and network topology for Enterprise/Service Provider networks.
• Familiarity with HTTP and VOIP traffic flows.
• Proficiency in Microsoft applications (Word, Excel, Outlook).
• Strong communication skills.
• Ability to work in a 24/7 environment and participate in quarterly shift rotations.
  
  

Desired Qualifications

• CCNA or CCNP certification preferred.
• CISSP or other security certifications (CheckPoint, A10) preferred.
• Hands-on experience with routers, switches, firewalls (Checkpoint preferred), and load balancers (A10 preferred).
• Basic scripting knowledge (Bash/Python) and Linux/Unix server competency.
  
  

Education

• High School Diploma required.
• A Bachelor's degree, or an Associate's degree plus 1 year of experience, may be considered in lieu of experience.
  
  

Additional Information

• The employer is not sponsoring work visas for this position.
  
  

General/Physical Requirements

• This position requires mobility, including standing, walking, and climbing.
• Ability to bend, turn, and twist the neck or waist, and maintain equilibrium.
• Shift work and participation in an on-call rotation are required.