Telecom Service Delivery Manager

This is a full-time contractor position located in the Reston, VA area. The successful candidate will have a minimum of five (five) or more years experience supporting telecom customer service deliveries to include telecommunications circuits and network implementations.

Candidate must be a US Citizen with an active Secret Security Clearance OR have a suitable

background for obtaining a Security Clearance.

Mandatory Qualifications: Candidate must have:

• Strong experience providing customer focus and Telecom Service Delivery support
• Experience to process, coordinate, and follow up on service delivery activity for circuits
• Ability to coordinate site activations and take detailed notes for customer records
• Use Remedy/Helix to track and document the service delivery process.
• Minimum of intermediate proficiency with MS Office Suite – MS Project, Excel, etc.
• Strong financial forecasting, budgeting, management, and resource management capabilities
• Ability to understand customer deliverables and translate those into deliverable deadlines
• Ability to be well organized and to simultaneously manage multiple activities
• Ability to provide status updates to management and customers as required
• Define project scope, goals, and deliverables by collaborating with the Team
• Ability to coordinate and schedule team activities such as site surveys, circuit orders, etc.
• Strong technical skills and the ability to communicate tech concepts to non-technical clients

Desired Qualifications

• Associate or Bachelor's s degree in Telecommunications or a related field
• PMP certification
• 5 years’ experience
• Experience supporting Government public sector programs is preferred
• Telecommunications and/or wireless network experience preferred
• Knowledge of project management processes and telecom network architecture
• Experience in network architecture design concepts and implementation processes