Posting Number: 20255507V Position Title: TechZone Student Manager Posting Type Student Hours/week: 40 Eligibility: Work study preferred but open to all students Semester 2025 Summer Location Detailed Work Schedule M-F 40 hours a week Number of positions: 3 Department: 715-UNIT - Technology Support Services Contact Name: Seth Carey Contact Phone/Extension: 610-519-7207 Position Summary Information Job Description Summary: This position is available for TechZone students who possess advanced troubleshooting and leadership skills. Applicants must have a proven track record of mentorship for other students, and display advanced problem solving and critical thinking. The ideal candidate will be a highly experienced TechZone student worker. Please Note: Candidates must be able to work between May 20th-August 12th. Requirements: * Manage the general activity of the TechZone * Carry out duties as assigned at the TechZone * Mentor and train new student workers at the TechZone * Take an active role in creating documentation for tier-0 and tier-1 support issues at the TechZone * Provide first level help desk and walk up support to provide support of all UNIT supported systems. * Consult with students, faculty, and staff on complex issue regarding Villanova technology and systems. * Assist with computer problems and provide diagnosis and resolutions. * Log calls utilizing TeamDynamix (TDX) ticket system. Additional Information: Physical Demands Summary: Light lifting, up to 50lbs Wage Rate: $15/hr Posting Detail Information Closing Date (11:59pm ET): Open Until Filled Yes