The Technology Support Specialist will provide technical assistance to students and staff, supporting personal computers, hardware, software, audio/visual equipment, network switches, and peripheral devices.

Duties Include

• Serve as the primary Help Desk contact, handling customer service inquiries, managing equipment loans, and overseeing the tracking and resolution of trouble tickets.
• Setup of faculty, staff and student computers, iPads and other devices
• Troubleshooting network, projector, printer and audio/visual issues
• Manage user accounts, including the creation and deletion of users across multiple systems.
• Oversee inventory and purchasing of printers, A/V equipment, office supplies and software licenses
• Coordinate AppleCare warranty repairs.
• Maintain and monitor computer backup systems
  
  

Required Skills/Abilities

• Ability to clearly explain technical issues to technical and non technical employees and students both verbally and in writing
• Proficient with or having the ability to quickly learn an array of computer hardware, software and audio/visual equipment
• Experience using and troubleshooting Apple computers and other devices
• Proficient with Microsoft Office and Google Workspace for Education applications
• Strong analytical and problem-solving skills
• Excellent time and task management skills
  
  

Preferred Skills/Abilities

• Experience supporting technology in a school environment
• Website development/managing CMS systems
• Experience using MDM (Mobile Device Management) platforms
• Basic UNIX/macOS terminal knowledge (SSH, etc.)
• Programming with PHP and UNIX shell scripting
• Familiarity with Windows computers and servers
  
  

Education And Experience

• Two-year college or technical degree required, Bachelor's degree preferred
• Three or more years of technology-related experience
  
  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 50 pounds at times