GSM | XanhSM Co.,LTD

Technology Specialist (IT Support)

Jakarta, Jakarta, ID

20 days ago
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Summary

Responsibilities

  • Provide first-line technical support to internal users across hardware, software, network, and system access issues
  • Monitor and maintain IT infrastructure, ensuring system performance and data security
  • Set up and maintain employee workstations, including laptops, peripherals, email accounts, and access to internal systems
  • Troubleshoot and resolve issues in a timely manner, escalating more complex problems to appropriate teams when needed.
  • Prepare documentation for standard operating procedures (SOPs), user guides, and internal IT policies.
  • Collaborate with external vendors, service providers, and cross-functional teams to resolve technical and operational issues.

Requirements

  • A customer-service mindset is essential — you are not just solving technical issues but enabling people to do their best work.
  • Ability to work independently, manage priorities, and respond quickly to incidents or requests
  • Min. bachelor’s degree in Information Technology, Computer Science, or related fields.
  • Min. 4 years of experience in IT support, preferably in an onsite office-based environment.
  • Solid understanding of networking, and IT ticketing systems
  • Strong experience in asset management tools and IT procurement processes

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