Cross-Functional Coordination: Collaborate with product managers, engineers, operations teams, and business stakeholders to plan and execute new product features and service launches. Act as a liaison between teams to ensure seamless execution of product initiatives and alignment on goals and timelines.
New Service Launches & Go-to-Market: Manage end-to-end rollout of new ride-hailing services or features – from go-to-market planning and detailed scheduling to risk management and issue resolution during launch.
Partner Integration: Work closely with external partners to integrate their offerings into our platform. Coordinate cross-company efforts to ensure partner services are smoothly incorporated, tested, and delivered to users.
Operational Process Improvement: Identify bottlenecks or inefficiencies in product development and operations. Implement process improvements and SOPs to drive efficiency.
Data Monitoring & Feedback: Monitor performance metrics and KPIs post-launch. Use data to identify issues and provide feedback to product and ops teams.
Communication & Documentation: Communicate product changes clearly across teams. Document new features, processes, and SOPs for alignment.
Requirements
Bachelor’s degree in Business, Engineering, Product management, or a related field (or equivalent experience).
3–5 years of experience in product operations, product management, or similar roles, preferably in tech or startups.
Proven ability to work with cross-functional teams and influence without authority.
Strong project management skills and experience with Agile practices.
Analytical and data-driven; able to translate insights into actions.
Excellent English communication skills, written and verbal.
Proficiency with tools like JIRA, Confluence, and Figma.
Nice-to-Have (Preferred Qualifications)
Experience in ride-hailing, mobility, or on-demand services.
Knowledge of the Indonesian market and local user preferences.
Experience in startups or fast-paced tech environments.
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