Develop and maintain technical documents including user guides, system manuals, API documentation, SOPs, FAQs, knowledge base articles, and training materials.
Collaborate with developers, engineers, product managers, and SMEs to gather technical information.
Create standardized templates and maintain consistency across documents.
Edit and update documentation in line with product and process changes.
Ensure compliance with company style guides, branding, and regulatory standards.
Create and edit instructional videos, product demos, onboarding videos, and explainer videos.
Integrate voiceovers, captions, animations, screen recordings, and graphics to enhance video quality.
Manage the end-to-end video production process: planning, editing, revisions, and publishing.
Optimize videos for web, internal learning platforms, and client-facing portals.
Maintain video content libraries and ensure all media is appropriately archived.
Ability to create storyboards and script content when needed.
Strong understanding of technical concepts, software development lifecycle, APIs, and product workflows.
Work closely with product, engineering, training, marketing, and communication teams.
Participate in sprint reviews, product demos, and other cross-functional meetings to gather content.
Required Skills:
Strong skills in technical writing tools (e.g., MS Word, Confluence, MadCap Flare, GitBook).
Proficiency in video editing software (e.g., Adobe Premiere Pro, Camtasia, Final Cut Pro, DaVinci Resolve).