At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.
We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.
Our four values guide our strategy, our decisions, and our interactions:
Make it human. We care about the people that make up our customers, colleagues, and communities.
Make it about others. We do what’s best for our customers and collaborate to drive progress.
Make it happen. We work with intention toward a common purpose and forge ways forward together.
Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.
POSITION TITLE
Technical Writer
POSITION LOCATION
This position is available to Virginia residents as Richmond or Lynchburg, Virginia hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.
*Hybrid in-office would be required if you reside within 50 miles of our Richmond or Lynchburg, VA office.
YOUR ROLE
As an Operations team member, you’ll play a crucial role in delivering world-class customer service and capabilities to our policyholders—now and in the future. Delivering accurate, consistent, and timely information is essential to achieving our goal of best-in-class customer service. Effectively managing internal knowledge assets such as Standard Operating Procedures (SOPs), job aids, and related documentation, is key to empowering our associates to meet this standard. Our Technical Writers play a key role in supporting organization-wide knowledge sharing by ensuring Genworth’s expertise and institutional knowledge are effectively captured, maintained, and shared both internally and, when appropriate, externally. Technical Writers support all lines of business to create, organize, and maintain the internal operational content, making it universally accessible and valuable to our internal teams, stakeholders, and technological solutions. This helps Genworth do what it does best, keep promises to customers every day.
What you will be doing
Create or edit Standard Operating Procedures (SOPs), process maps, and job aids across all lines of Operations that meet organizational standards
Translate complex processes and technical information into clear, concise, and user-friendly content
Gather, organize, and document technical content from Process Owners and Subject Matter Experts (SMEs), ensuring accuracy, completeness, and version control
Maintain strong relationships with assigned Operations business units to establish technical specifications, prioritization, and strategic alignment
Actively manage work in progress/assignments meeting stated turnaround times and performance metrics
Build and maintain effective working relationships with stakeholders
Continuously improve content and documentation based on stakeholder feedback
Ensure accurate and timely communication with stakeholders
Collaborate with other support and shared services functions to ensure alignment of change, i.e. Learning and Development
What you bring
Bachelor’s degree or equivalent work experience
2+ years of technical writing and/or editing experience
Working Knowledge of MS tools (Visio, Word, SharePoint, PowerPoint, Excel)
Proficiency in process mapping using Microsoft Visio or other mapping tools
Experience in documenting business processes and procedures
Proficient in oral and written communication
Excellent critical thinking skills
Strong communication and facilitation skills
Ability to work independently and proactively
Ability to handle multiple priorities simultaneously
Nice to have
Long Term Care Claims experience
Employee Benefits & Well-Being
Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.
Competitive Compensation & Total Rewards Incentives
Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
Disability, Life, and Long Term Care Insurance
Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
Caregiver and Mental Health Support Services
ADDITIONAL
The base salary pay range for this role starts at a minimum rate of $53,000 up to the maximum of $92,500. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 7% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.