ChannelEngine is an e-commerce SaaS solution helping brands, retailers and distributors find millions of new customers by connecting them to the biggest marketplaces around the world. Our platform is built with years of real-world e-commerce experience in mind, helping our clients sell their products on more channels and connect with more buyers across borders 🚀

Our clients rely on clear, accurate, and practical guides to fully leverage our platform's capabilities, ensuring seamless integration and maximisation of their online sales channels. This is where our team of talented technical writers comes in! They provide well-structured and easy-to-understand documentation, which is critical in helping customers optimise their e-commerce strategies. And right now, we’re looking for an additional Technical Writer to join the team! If you have a passion for technology and a knack for simplifying complex concepts, we want to hear from you 🌟

What will you do as a Technical Writer?

As one of our Technical Writers, you’ll play an important role in how our customers, partners, and colleagues understand and use ChannelEngine’s many components. Collaboration is key as you’ll work closely with the Support, Product, and Tech Teams to gain a deep understanding of the platform and its documentation requirements 🖊️ You’ll translate complex, technical information into clear, concise content that will be used for help articles, marketplace guides, and micro-copy for the ChannelEngine interface. You’ll also be able to flex your creativity and storytelling skills while crafting learning content and tutorials for our academy.

Alongside high-quality documentation that's tailored to the needs and level of understanding of the relevant internal and external audiences, you’ll be tasked with creating visuals such as infographics and diagrams to compliment your writing 📈 Expanding our knowledge base and helping to maintain our information architecture will be another key focus area as we aim to continuously improve the way we do things. You’ll also be providing guidance and mentorship to less experienced colleagues.

What makes you the ideal Technical Writer?

• Proven experience creating and reviewing technical documentation for software products, including user guides and API docs, with a focus on topics like RESTful APIs, integrations, and docs-as-code practices,
• Excellent writing skills in English (native or near-native),
• Experience optimising documentation processes for scalability and rapid updates, including version control and cross-article content dependencies,
• Experience or interest in working with AI-powered content tools (AI-based search, content synthesis, glossary generation, etc.) to enhance documentation workflows,
• Comfort with using analytics to iterate on documentation, based on usage patterns and feedback,
• Proactive, outgoing, and able to stick to deadlines,
• Currently resident in the Netherlands.

Nice to have (but not essential)

• Experience with documentation platforms like Confluence, Zendesk, or modern knowledge bases such as Document360,
• Experience in creating e-learning materials,
• Experience within the e-commerce industry.

Please include a sample of your writing in your job application.

Why you’ll love working here

• You’ll receive a thorough onboarding to get you familiar with ChannelEngine, our processes and tools, and your new colleagues. You’ll also have a buddy and a very supportive team to support you along the way
• You’ll be working in an open and collaborative company with +/-200 colleagues of over 40 different nationalities 🌎
• Work-life balance: we enable people to work in ways that suit their working style, which is why we offer flexible hours, hybrid-working, and the freedom to take workcations 🏝️
• Plenty of autonomy: we empower people to make independent decisions and take ownership of their work and projects
• We have a continuous feedback culture to help you track your progress and facilitate your professional development 🎯
• 🌈 Our Diversity & Inclusion Committee ensures ChannelEngine remains an inclusive and diverse workplace, where we embrace our differences, share a common sense of belonging and everyone feels free to be themselves ⚧️
• We want to make sure everyone is supported mentally and emotionally which is why we provide free access to mental healthcare support
• You’ll be granted equity benefits so that we can grow together 🌱

You’ve applied. What’s next?

We want all of our candidates to enjoy a smooth and efficient experience with us which is why we aim to get back to you regarding your application within 2 business days. The first step is a screening call with a member of the recruitment team. This is followed by a video meeting with the team manager and a colleague from the Learning Team, a short writing assignment, and finally a meeting at the office with one of our Technical Writers and a member of the Product Team. Our interview process tends to take +/-4 weeks to complete 💙

Diversity, Inclusion & Belonging

We are an equal opportunity employer which means that all hiring decisions are based on qualifications, merit and business needs. We are committed to shaping a recruitment process that provides everyone with an equal opportunity to get hired. We welcome individuals from all backgrounds including, but not limited to, age, gender identity or expression, sexual orientation, ethnicity, skin colour, marital status, religious beliefs, or physical or mental abilities.

At ChannelEngine, we believe that diversity enriches our work environment, sparks innovation, and drives success. We celebrate and value our differences and are dedicated to building a safe, inclusive, and respectful working environment where everyone feels empowered to be themselves.