Summary

The NetSuite global business unit of Oracle is looking for an exceptional, self-directed Technical Writer to write help topics, release notes, and user assistance text for a complex ERP software application. The ideal candidate has excellent writing and verbal communication skills and ability to work in a fast-paced development environment. For more information about NetSuite, please visit https://www.netsuite.com.

Why work at Oracle

You'll be surrounded by smart, innovative, caring people invested in our customers and the community. If you're looking to share your unique perspective and ideas at a collaborative table and help equip all kinds of businesses achieve their visions, check us out. At Oracle, you can grow your career and learn new things.

What you will do

• Collaborate with PM, development, QA, and other technical writers to successfully deliver assigned documentation projects in the Supply Chain Management and Manufacturing product areas.
• Review product changes to determine scope of edits for assigned areas of documentation.
• Write doc plans and help topics based on use cases, user stories, feature requirement documents, specifications, information from developers and product managers, and use of the product.
• Revise documentation to incorporate product updates and product enhancements requested by customers and internal users.
• Proofread and edit documentation to ensure consistency of language and style, as well as correct application of templates.
• Produce screenshots, flowcharts, and other graphics.
• Write scripts for videos.
• Write user assistance text and release notes.
• Participate in writing and scrum team meetings.
• Work on special projects.
• Partner with other teams such as Support, Training, and Professional Services to understand and respond to customer documentation needs.

What we’re looking for

• Excellent English written and verbal communication skills.
• Bachelor’s degree.
• At least 3 years of related work experience, or equivalent work experience with transferrable skills.
• Excellent strategic thinking, time management, and prioritization skills: ability to create high-quality documentation while making trade-off decisions; experience in meeting tight deadlines and adapting to changing priorities.
• Experience working with cross-functional teams across product development lifecycles.
• Self-starter: motivated and able to take the initiative.
• Good planning, time management, and prioritization skills, and ability to meet deadlines.
• Experience or an interest in learning Oxygen XML Author, word processing, desktop publishing, graphics software, and use of a content management system.
• Experience working with remote teams preferred.
• Familiarity with Agile development desirable.
• Experience with mentoring or leading other writers desirable.
• Willing to report to our office 2x a week (Wed-Thu)