About Superops

SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be. We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes.

About The Role

We are looking for a skilled and detail-oriented Technical Writer to join our dynamic Product Management team in Chennai. In this role, you will create, maintain, and manage high-quality documentation and product copy for our B2B SaaS products, ensuring that users have access to clear, concise, and helpful information. You'll collaborate closely with cross-functional teams, own the help center end-to-end, and help shape an outstanding user experience.

Responsibilities

Solution Content Creation and Management

• Create comprehensive solution articles for all existing and newly released features.
• Regularly update and maintain articles with relevant screenshots, GIFs, and infographics tailored to end-user needs.
• Conduct regular audits to ensure accuracy, relevance, and usefulness of all solution content.
• Own and manage the product help center end-to-end, structuring content for an optimal user experience.
  
  

Product Copywriting

• Write and edit UX copy for new and existing features, ensuring clarity, consistency, and user-friendliness.
• Standardise and streamline existing UX copy across the product.
• Work closely with product managers, frontend, backend, and QA teams to understand feature functionality and craft user-centric product messaging.
  
  

User Feedback Integration

• Analyse user feedback, support tickets, and usage data to continuously improve documentation and product copy based on real-world user needs.
• Emphasise empathy for users and deliver content that genuinely solves user problems.
  
  

Quality Assurance

• Proofread, edit, and fact-check all documentation to ensure quality and clarity.
• Enforce adherence to the company’s documentation style guide and help refine it as needed.
  
  

Preferred Skills And Qualifications

• Strong technical acumen to quickly grasp engineering concepts and translate them into clear, user-friendly language.
• High attention to craft, with excellent writing, editing, and proofreading skills.
• Deep understanding of UX writing principles, UX best practices, and design fundamentals.
• Experience with technical SEO for documentation.
• Familiarity with localisation management tools (e.g., Lokalise).
• Knowledge of accessibility standards and best practices for documentation.
• Expertise in help center management tools like Zendesk, Intercom, or similar.
• Ability to work independently, manage multiple projects, and meet deadlines.
• High empathy for users and a passion for improving the customer experience through thoughtful communication.