Objectives:

• Develops and maintains user and technical documentation and project process documentation for Application Teams. Understands the user’s view of applications and/or technology and is able to put procedures in a logical sequence.
• Provides expertise on technical concepts of applications and /or user groups and structuring procedures in a logical sequence, due to a broad understanding of the applications.
• Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. May be responsible for coordinating the display of graphics and the production of the document.

Required/Desired Skills:

• 8 Required Knowledge of and ability to interpret Texas Vital Statistics laws, policies, procedures and regulations.
• 8 Required Knowledge of MS Office Suite (Word, Excel, PowerPoint, Project, and Visio)
• 8 Required Skill in business analysis methodologies
• 8 Required Skill in analyzing and evaluating complex information technology applications, policies, and issues
• 8 Required Skill in communicating effectively both verbally and in writing with individuals and groups
• 8 Required Skill in using initiative and independent judgment and managing time effectively to establish priorities, organize tasks, and assign and direct the work of others
• 8 Required Skill in establishing and maintaining effective working relationships, including the ability to work with people under pressure, negotiating with multiple parties and resolving conflicts
• 8 Required Skill in reading, interpreting and understanding material to prepare concise reports or appropriate responses for the review and/or signature of section managers and/or directors
• 8 Required Skill in gathering, organizing and analyzing facts, recommending solutions and resolving work-related problems
• 8 Required Ability to produce accurate work estimates and monitor progress
• 8 Required Ability to communicate on the telephone and in person in a clear, effective and diplomatic manner.
• 8 Required Ability to read cursive handwriting.