Kforce has a client that is seeking a Technical Writer in Atlanta, GA.
Summary:
The Operations Team is looking for a Tech Writer to support the documentation of the Rental process for all technical, operational, and field Teams. The Tech Writer will support the documentation of all SOPs associated with rental process and will partner with Rental SME as well as asset protection.
Project Overview:
* Goal is to document operational processes for field technicians (not technical documentation)
* Focus on Standard Operating Procedures (SOPs) and process documentation
* Existing SOPs will be provided for review to give a foundational understanding of the business (e.g., field management processes)
* Collaboration with Subject Matter Experts (SMEs) and field leaders to ensure alignment
* The writer will help document processes for and with field leaders
* Use of tools: DispatchMe, Microsoft D365, FrameMaker
* Will be documenting processes such as equipment repair workflows, technician productivity monitoring, reporting procedures, and asset protection (e.g., theft protocols)* Strong collaborator - works well across teams
* Highly curious - asks good questions, explores processes deeply
* Adaptable - comfortable working with ambiguity and evolving needs
* Writing samples preferred
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