Technical Trainer (Hybrid)

Survalent seeks a knowledgeable, confident, and dynamic Technical Trainer to join our team. The ideal candidate will be a passionate learner with a strong background in utility software solutions and excellent public speaking skills.

This role involves designing and delivering customer training programs across our entire product suite, including SCADA, Outage Management, Distribution Management, and Distributed Energy Resources. Join our expert team and seize this great opportunity to grow and learn!

What will you be doing?

• Deliver engaging, high-quality customer training in both physical and virtual classroom environments.
• Design, develop, and regularly update training materials, including manuals, presentations, and hands-on exercises.
• Create training programs tailored to different audiences, including beginner, intermediate, and advanced users.
• Assess trainees' understanding and provide constructive feedback for improvement
• Stay current with advancements across our full product suite and industry best practices
• Collaborate with the Product Team to ensure training content reflects the latest product features and capabilities.
• Travel to customer sites to deliver training as needed (up to 25% of the time).
• Other duties as required.

What are we looking for?

• Diploma/Certificate in Information Technology or related technical field
• Experience writing training manuals, user guides, and job aids for IT solutions
• Extensive experience with Microsoft products (Word, PowerPoint, etc.)
• Knowledge of Adobe LMS or similar platforms is an asset
• Knowledge of Articulate 360 or similar design applications is an asset
• Knowledge of Survalent software or similar ADMS platforms (SCADA/OMS/DMS/DERMS) is an asset.
• Field experience in the use or implementation of utility software is an asset
• Strong ability to manage multiple priorities and work with minimal supervision.
• Excellent communication and presentation skills with strong speech clarity, professional demeanor, and confident delivery.
• Fluent in English (speaking and writing); Spanish is an asset.
• Strong problem-solving and listening skills.
• Eagerness to learn and adapt to new technologies and products.
• Familiarity with instructional design methodologies (e.g., ADDIE, SAM) and adult learning principles is an asset.
• Experience delivering training in regulated or mission-critical industries (e.g., utilities, energy) is preferred.
• Proficiency with LMS platforms and eLearning tools is an asset.
• Ability to design and administer pre- and post-training assessments.
• Demonstrated ability to incorporate customer feedback to improve training delivery.
• Knowledge of electrical distribution system operations is beneficial.

This is a full-time permanent position reporting to the Proposal and Learning Manager. If you are interested in joining a growing organization in this exciting role, please submit your cover and resume.

About Us:

Survalent Technology Corporation is the leading provider of real-time smart grid management systems for enabling visualization, optimization and improved operations for utilities. For six decades, we have helped more than 800 utilities use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid.

Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply. Survalent is an equal opportunity employer. We are committed to providing accommodation for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.