About ICE Consulting

We are a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997 we have specialized in providing managed IT services and managed security services for our clients. which are made up of small to medium-sized enterprises. We are looking for highly passionate individuals to join our team to help and drive the growth and success of our company.

What We Are Looking For

The ideal candidate for the Systems Technical Team Manager position is seasoned professional with a strong proven technical background, extensive experience managing and leading a team, and experience working for a professional services organization that provides managed services to a diverse group of clients within varying technical environments. Experience heading a division within an organization that is made up of Systems Engineers and Administrators as well as other technical support staff is strongly preferred.

About This Position

This position will be based out of our corporate headquarters in Milpitas, CA, and its primary responsibilities fall into three categories:

Systems Team Management

Administrative Compliance

Hands-on Technical Responsibilities

You will work directly with members of ICE Consulting’s leadership team, other management and supervisory team members, our clients to determine each client’s needs, establish deliverables and timelines for your team, and ensure your timely and accurate completion of such deliverables.

You should have a level of technical knowledge and experience that enables you to oversee our company’s hardware, software, and computer networks while also monitoring network infrastructure and resolving system issues as they arise.

Major keys to success in this position will be leadership ability, technical knowledge, time management skills, organization, and the ability to work on multiple projects at once.

Additional Responsibilities

Major technical knowledge fields:

System Infrastructure Architecture

AWS Infrastructure

Systems security

Virtualization

Windows servers & services

Linux servers & services

Active Directory

Email systems

Identity Management Systems

Okta SSO & MFA

Storage

Backups

Disaster Recovery

Mobile Device Management (MDM)

Major Management Responsibilities

Performance Assessment

Compliance Audits

Employee Relations

Training/Coaching

Responsible for providing services to clients within SLA

Tracking of Billable Hours

Managing systems team in USA and Asia office

Maintain and optimize local company networks and servers.

Oversee data backup and system security operations (e.g. – user authorization, firewalls, etc.)

Manage installations, upgrades, and configurations of hardware and software

Manage and assign team schedule

Assess system performance and recommend improvements

Resolve issues escalated by your technical team members

Ensure data is handled, transferred, and/or processed according to legal and company guidelines

Provide support and guidance to stakeholders via help desk

Control costs and budgets related to IT systems

Manage contracts with vendors (e.g. – development platforms, telecommunication companies, password managers, etc.) and software licenses

Manage information technology and computer systems

Plan, organize, control, and evaluate IT and electronic data operations

Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance

Design, develop, implement, and coordinate systems, policies, and procedures

Ensure security of data, network access, and backup systems

Identify problematic areas and implement strategic solutions in a timely manner

Conduct regular audits of Systems Team practices to ensure efficiency

Requirements

Minimum of three years managing a team

Experience with systems design, installation, configuration, and analysis

Thorough knowledge of networks and cloud computing

Extensive experience and knowledge of Active Directory, DHCP, DNS services

Extensive experience and knowledge of installing, configuring, and maintaining VMWare infrastructure

Extensive experience and knowledge of configuration and maintenance of enterprise storage such as NetApp or alike

Extensive experience and knowledge of installing, configuring, and maintaining Veeam backup software

In-depth knowledge and experience of installing and managing Linux systems and network.

A full understanding of Microsoft 365 and G Suite administration and experience supporting complex environments.

In-depth knowledge related to the Office 365 applications and features including Azure Directory

Experience with SSO/MFA integration between Office 365, G Suite, Box, and other major cloud service providers

Experience with MDM solution such as Workspace One is a plus

Windows Power-shell experience related to Microsoft Azure, Office 365, and Exchange Server

Experience implementing and supporting Office 365 in medium-sized environments

Strong knowledge related to email security and security practices in general

Experience of supporting systems on AWS and AWS backup

Outstanding communication skills

Problem-solving aptitude

Strong attention to detail

BS/BA in Computer Science, IT, or relevant field

Expertise in data center management and data governance

Hands-on experience with computer networks, network administration, and network installation

Excellent knowledge of technical management, information analysis, and computer hardware/software systems

Benefits

401(k) with company match

Paid holidays

Health Care Plan (Medical, Dental, & Vision)

Retirement Plan (401k, IRA)

Paid Vacation Time

Training & Development

Work-From-Home Option

Wellness Resources