Apple Inc.

Technical Systems Analyst, Retail Engineering

Sunnyvale, CA, US

Onsite
Full-time
26 days ago
Save Job

Summary

At Apple, we are dedicated to delivering exceptional experiences for our customers, partners, and employees through our internal applications. The Content Strategy and Engineering team is essential in empowering internal partners to provide world-class customer experiences by leveraging our content and digital asset management platforms. Our partners include Apple Music Radio, reaching millions of listeners worldwide, and AppleCare, providing support to our customers across the globe. We are seeking a skilled professional with a customer-centric mindset, strong problem-solving abilities, and expertise in requirements and data analysis. A solid understanding of the requirements gathering process and the ability to thrive in fast-paced environments are essential. As a collaborative team player, you will effectively engage with technical teams, communicate complex concepts to non-technical stakeholders, and develop critical requirements while maintaining attention to detail and meeting deadlines. Experience in enterprise application development and delivery is a plus, as is proficiency in content and asset In our team, you play a crucial role in connecting business needs with technical solutions, leading the development of innovative products or features that enhance customer experience and align with business objectives. Your key responsibilities involve engaging with stakeholders to define and communicate the product vision and strategy, gathering and analyzing business requirements, and translating them into high-level design specifications. You will collaborate with cross-functional teams to drive the creation of solutions that address customer needs, ensuring the effective translation of business requirements into software engineering outcomes through technical specifications, product prototyping, and engineering design, while also managing the triage of defects and issues relating to CMS and DAM system integrations and functionality.4+ years of hands-on experience leading cross-functional initiatives and successfully delivering complex product launches or large-scale feature enhancements. Knowledge of standards like Dublin Core, IPTC for organizing digital assets, and ability to create effective classification systems for content management Familiarity with designing or integrating Generative AI (GenAI) and Large Language Models (LLMs) to augment CMS and DAM capabilities, delivering advanced, intelligent functionalities. Proven ability to dissect technical challenges, develop innovative solutions, and drive continuous improvement through creative yet data-driven decision-making. Practical software engineering and testing experience encompassing system architecture, designing robust solutions for complex business needs, and establishing clear and maintainable API contracts.Array

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