Kforce has a client in Portland, OR that is looking for a highly motivated and team-oriented Technical Support Technician. This position involves supporting the DTNA Dealer Network, Fleets, End Users, and internal customers. The Technical Support Technician will be answering calls, electronic submissions, and emails from our customers. This position is for DTNA chassis support. Responsibilities: * Answer calls, emails and electronic tickets from dealer network, end-users, and internal customers regarding Freightliner and/or Western Star technical service or service parts related issues, concerns, or complaints * Assist internal and external customers in a professional, courteous, and timely manner * Utilize company documentation, literature, and information database to provide technical support * Maintain call note logs with all pertinent information * Interpret data from Virtual Technician telematics and disseminate to end users * Communicate technical service concerns or emerging issues to management * Assure all DTNA Safety and Compliance guidelines are followed; This includes items involving Safety and Compliance related issues are sent to the compliance department * Refer more complex technical issues or concerns to appropriate party * Maintain a clean and safe work area * Participate in cross functional projects and meetings* Working towards a degree in Engineering or auto-related * Experience in the automotive industry * Microsoft experience * Some sort of technical experience (hobby or on the job) * Ability to work any shift, holidays, and provide afterhours support when necessary