Title: Technical Support Technician-Automotive

Location: Portland, OR 97217

Compensation: $20-$21/hour

Duration: 3+ Months

Responsibilities:

• Answer calls, emails and electronic tickets from dealer network, end-users, and internal customers regarding Freightliner and/or Western Star technical service or service parts related issues, concerns, or complaints.
• Assist internal and external customers in a professional, courteous, and timely manner.
• Utilize company documentation, literature, and information database to provide technical support.
• Maintain call note logs with all pertinent information.
• Interpret data from Virtual Technician telematics and disseminate to end users.
• Communicate technical service concerns or emerging issues to management.
• Assure all A Safety and Compliance guidelines are followed. This includes items involving Safety and Compliance related issues that are sent to the Compliance department.
• Refer more complex technical issues or concerns to appropriate party.
• Ability to work any shift, holidays, and provide afterhours support when necessary.
• Maintain a clean and safe work area.
• Participate in cross functional projects and meetings.
• An Associates degree in related field; or 2 years of related experience.
• Familiarity with MS 365, Salesforce, Five9, or other related phone/ticketing/CRM systems.