Technical Support Specialist OSG is looking for a talented Technical Support Specialist to work onsite at our Mt. Airy, NC location…… As a Technical Support Specialist, you will be part of a dynamic team supporting internal end users for OSG. We are looking for a candidate that is motivated and willing to pull up your sleeves and dive into the trenches with a fantastic group of teammates. You will be responsible for ensuring processes are documented, ITSM work is managed accordingly, hyper care support for C-Suite, and general Asset Management. When necessary, escalate issues/tickets to appropriate personnel. The position is Monday through Friday for 9 hours with a one-hour meal break included in that time. You will work directly with the NOC team while on shift. Weekend and off-hour work may be required. * Preferably 7am to 4pm (ET) This position reports to Manager of the Network Operations Center. Responsibilities * Serve as the escalation point for O365 Administration tickets incoming to the NOC * Determine the best solution based on the issue and details provided by customers * Walk team members through the problem-solving process via email, chat, or phone * Direct unresolved issues to the next level of support personnel * Follow-up and update customers and team members with status and information on extended tickets * Assist with transition of certain functions (such as domains) as part of mergers and acquisitions providing input on transitions to OSG systems. This includes alerting through SolarWinds Orion and Pingdom. * Identify and suggest improvements on procedures Requirements * 5-7 years of proven experience within complex corporate environments. * Strong understanding of O365, working knowledge of Windows server administration. * AWS, VMware, and HyperV working knowledge for troubleshooting and ticket remediation * Ability to diagnose and resolve basic technical issues remote and on site as necessary * Excellent communication skills both verbally and electronically (soft skills) * Customer-oriented and cool-tempered * Be able to work after hours when necessary to complete projects with other team members Preferred skills * O365 administration * Experience patching and deploying software via Tanium * Familiarity with Virtual systems (AWS, HyperV, VMware) * Experience with Service-Now administration * Familiarity with Okta * Experience with Imaging using MDT Education * Preferred associates degree in IT related fields Preferred Certifications * MCSA * O365 Administration * AWS Certifications