Dear Candidate,

Greeting From Binary Semantics Ltd.!!

Immediate hiring for ITIS Tech Support - WFO & US Shift

About Binary Semantics

We are a client centric global software development company offering IT services, Consulting services and Knowledge services across several industry segments such as Automobiles, Manufacturing, FMCG, Technology, Insurance, Travel, Hospitality and B2B Publishing. Our global operations spread across USA, Canada, Europe and India. We leverage our strong technology expertise and deep industry knowledge to develop customized solutions and services.

Responsibilities:

 Responsible for providing the first-line of telephone/virtual technical support of hardware, Operating Systems, peripherals, sub-systems and/or applications for customers.

 L1 and L2 support to be provided for desktops, printers, operating systems, cloud, etc.

 Applies basic/advanced diagnostic techniques to identify problems, investigate causes and fix tech related failures.

 Takes end to end Ownership of Customer Issues until resolution and follow up as mandated by the process requirements.

 Anticipate customer needs and effectively addressing concerns related to their issue or resolution.

 Up selling and cross-selling brand products and services of Microsoft, HP, Dell, Lenovo etc.

 Responsible for effectively handling customer queries and providing exceptional customer service.

 Maintaining Consistent Productivity and consistently achieving assigned targets.

 Ability to handle clients professionally during all interfaces.

 Meet Call Quality requirements according to Call Monitoring Guidelines.

 Establish, develop and maintain positive business and customer relationships

Ideally, you should have:

 Good understanding of technology, computers, peripherals, hardware, etc.

 Experience in technical troubleshooting of computer hardware and peripherals will be highly preferred.

 Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.

 Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.

 Questioning/probing skills, as relevant to the issue and level of the caller

 Strong phone and verbal communication skills along with active listening

 Ability to multitask during customer handling. (Type & Talk)

 Pro-active and should carry a positive attitude.

 Proven work experience

 Prioritizing, time management and organizational skills

Knowledge of Cloud (Azure, AWS, and Google), Servers, Active Directory, Networking, Endpoint management and Migration will be an added advantage.

We offer:

 Salary – Negotiable, as per Industry standards

 Lucrative Incentives (Daily, Monthly & Quarterly)

 Medical Insurance up to 5lacs

 Meal/Refreshments

 A/C Cab Facility (Pickup & Drop)

 Rotation Shifts with 5 Days working environment

Note: US Tech support exp is mandatory, kindly don't apply with domestic exp only.

Interested candidate can share their resume on below mentioned mail id with details:

[email protected]

Total Exp:

Exp in US/Canadian Tech Support:

CTC:

ECTC:

NP:

Location:

Ready for WFO from Gurgaon in US Shift(Night shift):

Regards,

Juhi Khubchandani

Talent Acquisition

Binary Semantics Ltd