Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service and Excellence in everything we do. A certified Great Place To Work™, Lansing has nearly 2,000 associates in 112 branches serving customers in 35 states along with Home Office locations in Richmond, VA and Waltham, MA. We exist to make a positive impact in people’s lives and are focused on delivering a best-in-class experience to our associates and our customers.

A Technical Support Representative is responsible for assisting our associates with technical issues or questions relating to computer hardware or software devices. Their duties include taking phone calls from associates or communicating with them through messaging platforms, helping diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers.

Responsibilities

• Provide client support by resolving their technical issues via email, phone, or in-person
• Perform accurate account administration tasks.
• Being resourceful and providing quick, effective, IT support and troubleshooting.
• Support telecommunication system hardware and software
• Install PC hardware and peripheral components
• Provide accurate clear ticket documentation and maintain proper ticket hygiene.
• Asset management
• Keeping all work areas clean and organized
• Other related duties as assigned
  
  

Qualifications

• Ability to support Windows OS 10&11, Office 365, and One Drive
• Strong oral and written communication skills
• Proven ability to interact with employees at all levels
• Ability to prioritize tasks and work accurately and efficiently.
  
  

Education And Experience

• Bachelor's Degree Preferred
• A+ preferred
• 2+ years technical support experience required
  
  

Work Environment And Hours

• This job operates in a professional, office environment in Richmond, VA, with periodic travel to other locations on Lansing business (including branches).
• Expected hours of work—full time position, Mon-Fri 8:00am-5:00pm
• Travel—10%-15%
  
  

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A Career With Lansing Building Products Offers

• Coverage to support your overall well-being: Medical, Dental, Vision, HSA with company contributions, Health Advocate and EAP
• Investment in your future: Competitive 401k, Employer Match of 50% up to 15% of salary
• Culture: Great Place to Work Certified every year since 2019
• Work/Life Balance: Paid Vacation & Sick Days
• Growth/Development: Tuition Reimbursement, CDL Reimbursement Program & Training Program
  
  

Other Added Benefits

• Company Paid Parental Leave
• Company Paid Life Insurance
• Short Term & Long-Term Disability
• Paid Holidays
• Health and Wellness program
• Volunteer Time
  
  

Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals.