Job Description

Network Support: Responsibilities

• Monitor network performance to ensure optimal uptime and availability.
• Troubleshoot and resolve network issues, including LAN, WAN, and WLAN problems.
• Manage and configure network devices such as routers, switches, firewalls, and load balancers.
• Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
• Assist in the design and implementation of network solutions and improvements.
  
  

Server Support

• Monitor server performance and ensure system availability and reliability.
• Manage and support physical and virtual server environments (e.g., VMware, Hyper-V).
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Install, configure, and maintain operating systems, software, and hardware.
• Troubleshoot server issues related to hardware, software, and network configurations.
• Collaborate with L1 support and other IT teams to resolve complex issues.
  
  

Security And Compliance

• Implement and maintain security protocols to protect network and server infrastructure.
• Ensure compliance with organizational policies and regulatory requirements.
• Conduct regular security audits and vulnerability assessments.
• Respond to security incidents and provide resolutions.
  
  

Documentation And Reporting

• Maintain accurate documentation of network and server configurations, processes, and procedures.
• Generate regular reports on system performance, issues, and resolutions.
• Provide training and support to L1 support staff and end-users as needed.
  
  

Requirements

Qualification : Any Graduate

certification- Microsoft Azure/Cisco/AWS/red hat/Cybersecurity/MCSA

Department: Technical Department

Employment Type: Full Time, Permanent

Benefits

free certification

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