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Location: Orange, CA

Full time job opportunity-Contract to hire

Service Desk / Desktop Support

Overview:

We are seeking a skilled and customer-focused Service Desk / Desktop Support professional to join our dynamic IT team. This role provides critical support to end-users across the organization, ensuring seamless operation of IT systems and a positive user experience.

Required Skills and Experience:

• IT Background: Previous experience in a service desk or helpdesk role with a solid foundation in IT support.
• Customer Service: Exceptional customer service skills, with the ability to connect with end-users and build strong relationships.
• Independence and Teamwork: Capable of working both collaboratively within a team and independently, with minimal supervision.
  
  

Key Responsibilities:

• Provide end-user support, including:
• PC setup and configuration.
• Printer configuration.
• Troubleshooting IT issues via phone and in person.
• General helpdesk and desktop support tasks.
• Troubleshoot and resolve technical issues efficiently to minimize downtime for end-users.
  
  

Technical Environment:

• Office 365
• Active Directory
• Windows 10 and Windows 11