Technical Support Manager (Charlotte, NC) *Sub Deadline 5/7
Charlotte, NC, US
5 days ago
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Summary
Job Title: Technical Support Manager
Duration: 1+ year contract
Location: Charlotte, NC, On-site
Required Pay Scale: Competitive
Must Haves:
Tag Management Expertise: Deep understanding of tag management systems like Adobe Launch and/or Google Tag Manager, including the ability to implement, manage, and troubleshoot tracking tags
Technical proficiency: Skills in JavaScript, HTML, and debugging tools to customize tracking solutions, validate tag firing, and ensure accurate data collection
Analytical & Strategic Thinking: Ability to translate business requirements into data collection strategies, ensuring clean, actionable data flows into analytics platforms to support insights and decision-making
Required Skills:
Broad and deep understanding of technical concepts in multiple specialized fields to develop technical solutions with a consultative approach
Working knowledge of all aspects of the development life cycle and exposure to various current software development methodology approaches
Proficiency with incident management, root cause analysis, and resolving production application issues with both short-term and long-term solutions
Education: Bachelor’s degree in a related field such as Computer Science, Information Systems, Marketing, Data Analytics, Statistics
Job Summary:
Responsible for steady state application production support activities including access management, audits, incident management, change management, event communications, etc. Collaborates closely with technology and business partners to analyze tactical and strategic solutions; uses that information, along with technology strategies to formulate solutions to meet business needs. Provides direction and oversight to Sustain teams to design, develop, deploy, and maintain solutions that meet applicable business requirements. Allocates and directs resources to accomplish tasks and maintains control of Change Management process. Responsible for resolving issues, mitigating risks, and escalating issues/risks when appropriate. This is a mid-level to senior-level position that will report to either a Technology Operations Manager or Director.
Responsibilities:
Assess, plan, and communicate steady state upgrades/patches to key stakeholders and senior management.
Develop and document tagging specifications for web and mobile app tracking, ensuring alignment with business and marketing objectives
Configure and deploy analytics tags using the Adobe Experience Platform
Oversee end-to-end availability of all application and infrastructure components.
Act as an Ally methodology process expert to participate in the Discovery Phase to assist with scoping efforts for application teams.
Create detailed tagging specifications outlining data layer requirements, variables, and event tracking
Review existing workflow and systems to reduce duplication of effort and inefficiencies.
Analyze new technology solutions and leverage existing technology to drive the completion of business goals.
Utilize Adobe Analytics and other reporting tools to validate data and provide insights
Act as an owner and single point of contact for Ally business users for platform availability.
Support homegrown and COTS databases on Oracle, SQL Server, and Exadata.
Act as an Ally methodology and process expert to develop technical solutions with a consultative approach.
Manage application severity incidents and bring to a quick resolution by partnering with cross-functional IT Team and LOB partners to manage application severity incidents to quick resolution.
Review and approve root cause analysis and preventative action items.
Qualifications
3+ years of IT infrastructure experience preferred.
Broad and deep understanding of technical concepts in multiple specialized fields to develop technical solutions with a consultative approach.
Working knowledge of all aspects of the development life cycle and exposure to various current software development methodology approaches.
Proficiency with incident management, root cause analysis, and resolving production application issues with both short-term and long-term solutions.
Proficient with standard development tools.
Ability to multitask in a fast-paced environment while prioritizing work items appropriately.
The ability to manage and support enterprise business applications by leveraging internal and external teams along with third-party vendor solutions.
About Matlen Silver
Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.
Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: [email protected] // 908-393-8600
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