At DBeaver, our vision is to seamlessly integrate data into the routines and decision-making processes of every professional. With a dedicated community of over 10 million active users worldwide who constantly inspire us, our open-source approach fuels our innovation. Our passion for databases and dedication to crafting exceptional management tools has driven us to become the leading provider of cross-platform enterprise data and database software.

We're seeking a Technical Support Manager to manage our small, but growing global team of Technical Support Engineers. This role will be filled by a player-coach, someone who is as comfortable digging deep on technical issues as managing a team and elevating the team members.

Location: This role is based remotely in the United States, although East Coast or Central Time is a plus for managing the U.S./European-based team.

What You'll Do:

• Lead and manage a small team of global technical support engineers, providing guidance, coaching, and mentorship
• Advocate for customer needs and collaborate with other teams (e.g., product, engineering) to improve products and services
• Troubleshoot and solve a variety of technical issues related to our DBeaver enterprise products
• Reproduce customer issues and bugs to improve our product internally
• Lead the selection, creation and maintenance of company support tools, documentation, knowledge articles, and processes
  
  

What You Bring:

• Experience managing a technical support team
• Ability to balance individual contributions with team management responsibilities
• Extensive experience working with various types of database, such as PostgreSQL, MySQL, Oracle, or other SQL-based database
• Some experience troubleshooting issues or working in cloud-based environments like AWS, GCP, Azure, etc.
• Some experience with DevOps tasks, understanding Docker and Kubernetes technologies, working with CLI.
• Attention to detail and problem-solving skills
• Excellent written communication skills
  
  

Bonus Skills:

• Recent or past experience programming in or debugging issues with Java
• Broad knowledge of IT technologies in the database ecosystem
• Additional experience with NoSQL-based database
  
  

We use the following tools:

• Relational/Non-relational databases
• DBeaver
• GitHub
• Jira
• Hubspot Service Desk
• Skills Can Be Learned, But Passion Can't: Don't worry if your resume doesn't tick every box. In this role, we value experience with databases or database tools, lead or management experience, and stellar communication skills. If you're a quick learner with the drive to succeed, we encourage you to apply!
  
  

About DBeaver:

At DBeaver Corporation, we create a full-featured data solution that easily adapts to users' needs, from open-source tools to all-in-one enterprise software. It is our mission to make it possible for all kinds of people and organizations to leverage all kinds of data.

We are committed to creating a diverse and inclusive workplace where everyone feels welcomed and valued. If you are looking for an opportunity to join a vibrant and dynamic team, we invite you to apply today.