Responsibilities:

Provide level 2 technical support for Sangfor products to APAC and EMEA

customers.

Respond, follow up, and resolve customer issues promptly (within documented SLA).

Take responsibility for customer satisfaction and the overall success of the

TAC.

Leading internal escalations and communicating with the Sales, Pre-sales, and

R&D teams

Create technical documentation to improve internal and external technical

knowledge.

Requirements:

Good Knowledge in general networking - TCP/IP 7 Layer OSI,

routing/switching, router ACL, WAF, VLAN and etc.

Advanced troubleshooting knowledge in different operating systems

Windows, UNIX, LINUX)

Experience in virtualization technologies such as Vmware, KVM, and

Openstack is strongly preferred.

Basic scripting skills with Python, Perl, or Shell would be an advantage.

Communication skills in English and.

Excellent collaboration and proven teamwork abilities Positive, communicative, and customer-oriented attitude