Svitla Systems Inc. is looking for a Technical Support Engineer for a full-time position (40 hours per week) in Ukraine. Our client is an innovative San Francisco-based company that developed a software attack surface optimization platform to help organizations minimize cyberattacks. The company’s platform reduces vulnerability and patch management backlog and prioritizes AI-powered risk management, enabling businesses to mitigate known and unknown vulnerabilities in workloads. This software attack surface optimization platform remediates 95% of software vulnerabilities in minutes without code changes. It reduces development costs and shortens release cycles while ensuring compliance with federal and industry regulations. The solution integrates seamlessly with existing workflows and technology stacks, making it a versatile option for various organizations. It is designed to work with open-source software, reducing the risks associated with software supply chains.

We are seeking a talented and experienced Technical Support Engineer to join the growing team. In this role, you will troubleshoot complex customer issues and provide advanced technical support for cloud and container technologies.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• 3+ years of experience as a Technical Support Engineer or in a similar technical role.
• Strong knowledge of Linux operating systems.
• Experience with AWS cloud platforms.
• Basic knowledge of containerization technologies such as Docker and Kubernetes (including Podman).
• Excellent troubleshooting, problem-solving, and debugging skills.
• Strong communication and collaboration skills.
  
  

Nice To Have

• Experience with Azure or Google Cloud Platform.
  
  

Responsibilities

• Serve as the first point of contact for addressing and resolving customer-reported technical issues.
• Diagnose, investigate, and resolve complex technical issues related to Linux, containers, and cloud environments, ensuring timely solutions and minimal customer impact.
• Collaborate in preparing and maintaining technical documentation and knowledge base materials for customers and internal support teams.
• Work closely with engineering and product teams to escalate and resolve critical customer problems.
  
  

We offer

• US and EU projects based on advanced technologies.
• Competitive compensation based on skills and experience.
• Annual performance appraisals.
• Flexibility in workspace, either remote or in one of our development offices.
• Comprehensive medical insurance including dental and massages.
• Sport reimbursement program for onsite and online activities.
• Support of a healthy lifestyle, compensation for running events.
• Bonuses for recommendations of new employees.
• Bonuses for article writing, public talks, other activities.
• Personal loan budget available for long-term personnel.
• 20 vacation days, 10 national holidays and sick leaves.
• Maternity leave policy and family days off.
• Full compensation for conferences, courses, English classes.
• Free webinars, meetups and conferences organized by Svitla.
• Gifts for New Year, anniversaries, children, and more.
• Fun corporate celebrations and activities, regular lectures on various topics.
• Awesome team, friendly and supportive community!