Technical Support Engineer

Cork City

Hybrid

My Client leads the charge in cyber security, offering businesses the tools they need to protect their most critical assets. Specializing in advanced threat detection, risk management, and data protection, they empower organizations to stay ahead of cybercriminals and ensure the safety of sensitive information. With a focus on real-time insights and seamless compliance, this company’s innovative solutions transform how businesses safeguard their networks and maintain robust security across their operations.

Responsibilities:

• Work with technical infrastructures to install/configure Exchange and Active Directory; troubleshoot Exchange server; building out Windows Server in new environments; setting up/configuring new domains.
• Conduct remote sessions to assist customers with troubleshooting and configuration of their internal technical environment.
• Ability to communicate in a high-level technical setting with enterprise-level organizations.
• May be required to run/write Linux scripts; ability to set up multiple command lines.
• Responsible for communicating/explaining technical issues with well-versed technical individuals.

What you need:

• 3+ years’ experience as a system administrator/technical support representative; or equivalent combination of education and experience.
• Understanding of cloud architectures (e.g., AWS, Azure, GCP) and IAM solutions (e.g. Okta, Azure AD, or AWS IAM)
• Deep understanding of SaaS-specific security challenges, such as multi-tenancy, data segregation, and secure API management.
• Familiarity with firewalls, VPNs, IDS/IPS, and network protocols (TCP/IP, DNS, SSL/TLS).
• Experience in troubleshooting network-related issues in a SaaS environment
• Information Technology or equivalent from four-year college or technical school bachelor’s degree (B. A.) in Computer Science is favoured but not essential
• Knowledge in Microsoft environments (Active Directory, Exchange, Windows servers), Networking (TCP/IP, routing, firewalls); databases (MSSQL preferred); web servers and applications; storage devices (NetApp, EMC)

Apply if interested.