LeanData helps the world's fastest-growing companies automate, simplify, and accelerate revenue. We are looking for a sharp, reliable, and systems-minded Support Engineer to become the front line of defense for our technical operations. You'll be the first to spot issues, triage problems, and unblock internal teams - all while improving the systems and documentation that make our team scale. The ideal candidate has a passion for digging into logs, automating away manual steps, and collaborating across engineering and customer-facing teams to ensure platform stability and customer success. Role: This role is based at our Santa Clara, CA office. A support engineer is required to be in office Mondays and Wednesdays each week. Lunch will be provided on those days. What you'll be doing: * On-call triage: Be our first line of defense - monitor issues, investigate logs, reproduce bugs, and unblock customer-facing teams quickly and efficiently * Documentation & Process Design: Build the runbooks, alerts, and internal knowledge base that scale this role from "first hire" to "first team" * Monitoring & Alerts: Make sure New Relic, Slack, and related tooling are firing on all cylinders. You'll become the expert in our observability stack. * Cross-functional glue: Work closely with Customer Teams , QA, and Engineering to maintain the health of our system and the happiness of our users Requirements: * 0-2 years of experience in technical support or support engineering * Comfortable navigating Linux environments and using command-line tools * Confident working with log streams, stack traces, and debugging * Experience querying SQL databases and using REST APIs * Strong written and verbal communication skills * Comfortable reading and navigating unfamiliar codebases * Collaborative mindset with experience working in cross-functional teams. * Proficiency in Node.js, JavaScript, Angular, Java and Bash * Bachelors degree in Computer Science or relevant experience Bonus points if you have: * Experience with New Relic, IncidentIO, or similar observability/incident tooling * Familiarity with Git and typical CI/CD workflows * Familiarity with Salesforce / Apex * Experience with incident response frameworks and writing postmortems Why work at LeanData: * LeanData covers employee insurance premiums up to 90% * Stock options in LeanData for all full-time employees * Flexible PTO * 401K plan