Michelin

Technical Support Engineer

11 days ago

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KEY EXPECTED ACHIEVEMENTS

Provide 1st and 2nd-level support for applications and middleware’s to ensure smooth business operations.
Respond promptly to service requests and incidents, providing detailed solutions or escalations as needed.
Change Management: Participation in the change management process
Problem Management: Participation in the analysis of root causes of incidents
Monitor application performance and perform necessary maintenance and upgrades.
Create, maintain, and manage knowledge base articles and documentation for internal and end-user support.
Collaborate with cross-functional teams to improve application functionality and efficiency.
Perform system diagnostics, software configuration, and basic database queries to resolve issues.
Monitor and report on application metrics, including uptime, performance, and user satisfaction.

Technical Skills

Operating Systems: Proficiency in Windows and Linux
Hardware Knowledge: Familiarity with servers, storage devices, and other hardware components.
Troubleshooting: Ability to diagnose and resolve software, Operating Systems issues.
Scripting and Automation: Skills in scripting languages like Python, PowerShell, or Bash to automate tasks
Virtualization: Basic knowledge of VMware, Hyper-V, or other virtualization technologies
Database Management: Basic knowledge of SQL and database management systems

Interpersonal Skills

Customer Service: Strong communication skills to explain technical issues to non-technical users
Problem-Solving: Analytical skills to diagnose and resolve issues efficiently
Time Management: Ability to prioritize tasks and manage time effectively
Team Collaboration: Working well with other team members and departments
Adaptability: Willingness to learn new technologies and adapt to changing environments

Additional Skills

Technical Documentation: Writing clear and concise documentation for troubleshooting and procedures
Security Awareness: Understanding of basic cybersecurity principles to protect systems and data

Benefits

Qualifications

Bachelor’s degree in computer science, Information Technology, Engineering, or related field, or equivalent work experience.
English fluent (B2 – C1)

Missions

Perimeter: All Business application Worldwide in production.
Resolve incident in a short time to give to the Business the best Quality.
To work transversely with other service lines and business entities to meet the key performance indicators.
Continuous improvement by participating to Problem management.

The Main Activities Are

Contribute to incident resolution, service request completion and Change implementation
Participate to patching activities
Collaborate with other service in Michelin DOTI organizations including external partners.

Shift Structure

The support team operates 24/7, with shifts organized to ensure continuous coverage.
Shifts are typically 8 hours long, with rotations to cover day, evening, and night shifts.
Flexibility to work weekends and holidays as part of the shift rotation is required.