About The Role Todyl is seeking a highly driven, deeply technical, and passionate Technical Support Engineer II. You will play a critical role in delivering technical support for our products and systems. You will be responsible for diagnosing, troubleshooting, and resolving technical issues that our customers and internal teams encounter. In this role, you will work closely with cross-functional teams, including engineering, product management, and quality assurance, to ensure timely resolutions and continuous product improvements. Responsibilities: * Assist and educate customers on the platform, supporting deployments, resolving technical conflicts, and addressing product related issues. * Take ownership of support requests through triage, resolution, or escalation. * Manage expectations with clear and consistent communication. * Identify needs for documentation creation and updates. * Participate in an on-call rotation. Preferred Qualifications: * At least 4 years of experience in product support, technical engineering, or a related field * Experience with RMM and PSA Tools * Hardware firewall configuration and troubleshooting * Experience with Microsoft 365 including Azure * Windows Server domain environment experience * Strong troubleshooting ability * Aptitude for translating technical concepts to non-technical users * Understanding of networking fundamentals and network security concepts * System and network administration experience * Ability to work in a fast-paced environment and prioritize multiple tasks * CompTIA Security+, Network+ or equivalent certifications and experience * Familiarity with multiple OS (Windows, Linux, MacOS) Todyl provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, transgender status, gender identity or expression, national origin, age, disability, marital status, genetic information, military status or any other status protected by applicable federal, state or local laws.