About Us

Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originating as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being.

Our Core Offerings

- Employee Assistance Program (EAP): Mental health support services for a balanced work-life experience.

- Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance.

- Health Check-ups & Screenings: Preventive check-ups and vaccinations for proactive health management.

- Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health.

- Preventive & OPD Care: Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits.

Founding Team

The founding team — Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi — established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone.

What Sets Us Apart

- Comprehensive & Flexible OPD Benefits: Visit offers unlimited access packages for employees and dependents, covering mental health, nutrition, diagnostics, and doctor consultations.

- Integrated Platform: Combining primary and secondary care, our platform connects corporates, insurers, and retailers, making healthcare seamless and holistic.

- Engagement & Gamification: AI-driven insights, step challenges, and rewards (FitCoins) drive high engagement and builds lasting healthy habits.

- 24/7 Accessibility: Accessible health support anytime, designed to address India’s diverse healthcare needs.

Key Milestones & Achievements

- Expanding Primary Care Access: Serving over 5 million users with 1.5 million annual health checkups, 500,000 doctor consultations, and 200,000 pharmacy orders.

- Strategic Partnerships: Collaborations with leading insurers and doctors, reaching 2,500 major corporations and MSMEs.

- Technological Innovation: Introduced India’s first cashless OPD insurance program in partnership with Apollo Munich, with a network of over 35,000 doctors.

- Awards & Recognition: Honored in Forbes 30 Under 30 Asia (2020) and BITSAA Global 30 Under 30 (2022).

- Funding Success: Secured over $40 million in investments to drive growth and service expansion.

Future Vision

Visit Health aims to further strengthen India’s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we’re committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives.

Visit Health — Empowering workplaces with accessible, affordable, and impactful healthcare.

Responsibilities:

• Take ownership of customer issues reported and see problems through to resolution.
• Escalate unresolved issues to appropriate internal teams.
• Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Master the use of helpdesk software.
• Follow the SLA for issues concerning the severity.
• Collaborate with Product Management & Engineering teams to identify and drive improvements to our existing products.

Requirements:

• Relevant Bachelor’s degree and a minimum of 2 years of relevant experience
• Strong knowledge of RESTful APIs with the ability to understand and troubleshoot issues
• An inquisitive nature, you’ll be someone who likes to get to the root of a problem
• In-depth knowledge of the product that the engineer is supporting.
• Expertise with SQL, Networking (TCP/UDP/IP), and HTTP is a must
• Obsessed with customer support and delighting the customers
• Knowledge of analytics tools such as MS Excel and Google Sheets
• Team player who can engage with other functions to deliver a better customer experience and drive collaboration
• Proven track record of taking ownership of tasks and driving forward to resolutions
• Analytical, with the ability to interpret customer data and trends
• Excellent written and spoken communication skills, listening skills, and presentation skills
• Capable of working independently and developing relationships with customers, partners, internal team members, and other related stakeholders.

Salary range is up to 8 LPA- It may vary depending on your current CTC and the skillset. This is an on-site work opportunity in Noida.