【企業の特徴】

Global IT Solutions Company

【仕事内容】

As a Technical Support Engineer, you will be responsible for:

• Leading investigations on our Micro segmentation and Zero Trust product for customers.
• Learning and gaining in-depth experience in Micro-segmentation and zero trust network security.
• Build and maintain strong relationships with large enterprise customers, acting as their primary point of contact for technical inquiries and issues.
• Owning the problem resolution and collaborating with internal teams.
• Analyzing technical issues and proposing solutions to prevent issues.
• Working closely with Engineering teams on customer issues.
  
  

【応募資格】

• Extensive experience of providing technical solutions and support for enterprise customers.
• Prior experience serving as an Escalation Engineer working with Support engineers, R&D and QA teams.
• Knowledge of the following technologies: Linux Operating System (Mandatory), Windows Operating System (Mandatory), Basic Networking, Virtualization, Cloud Technologies, K8S, Databases (Elasticsearch, MongoDB, PostGreSQL)
• High availability and ability to cultivate a mindset focused on responsiveness.
• Excellent communication skills, with the ability to convey complex technical information to both technical and non-technical stakeholders.
• Strong interpersonal skills with a customer-focused attitude and the ability to build and maintain professional relationships.
• Native Japanese competency with business level English, both spoken and written
  
  

【Job Reference ID】: JO-2505-265942

【英語力】: Business level (spoken and written)

【日本語力】: Fluent – Native level (Equivalent to JLPT N1)

【待遇・福利厚生】: Social insurance, Flex, Working from home, office or both, Benefits surrounding all aspects of your life: health, finances, family, time at work, time pursuing other endeavors

【休日休暇】: Full 2 holiday week system (Sat/Sun) national holidays, New year’s holiday, Annual Leave

【選考プロセス】 : Resume screening and 2-3 interviews

雇用形態 : 正社員