Technical Support Engineer - Integrations (Hybrid – San Diego, CA)

We are looking for a Technical Support Engineer for a large, global B2B high-tech company. In this role, you provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

This is a 12-month contract to hire, 40 hours per week hybrid role in San Diego, CA. This position may require Contractors to work onsite 2-3 days a week.

This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered.

Responsibilities

• Be a Customer Advocate providing support to users/administrators of our platform
• Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
• Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
• Gain an understanding of the ServiceNow platform and all core functionality.
• Analyze data with a view to isolate the potential cause of the issue.
• Involve others to accomplish personal and group goals.
  
  

Requirements

• Knowledge on LDAP/Active Directory, SSO or other authentication or user management systems
• Understanding of Email Troubleshooting (e.g. Office 365, Exchange) 
• Knowledge on Web Services (SOAP, REST) 
• Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
• Hands-on experience in any bi-directional, integration between two systems 
• Some experience with Scripting languages: JavaScript preferred
• Experience with relational databases (e.g. MySQL,Oracle)
• Experience with the gathering and reading of various log files
  
  

Please submit your resume to our network at https://www.stage4solutions.com/careers/ (apply to the Technical Support Engineer - Integrations (Hybrid – San Diego, CA)

Please feel free to forward this job post to others you think may be interested.

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates’ qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information or other applicable legally protected characteristics.

Compensation: $40 – $46.02/hr on W2