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Russell Tobin & Associates is currently seeking a Technical Support Engineer, 12+ Months Contract role for one of our Fortune 500 clients, for Orlando, FL 32826. Apply today for immediate consideration.

Position: Technical Support Engineer

Location: Orlando, FL 32826 (Hybrid)

Duration: 12+ months, with possible extension

Pay rate: $33.00-35.00/hr

JOB SUMMARY:

Major duties and responsibilities:

• Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software.
• Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.
• Be a Customer Advocate providing support to users/administrators of our platform
• Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
• Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
• Gain an understanding of the ServiceNow platform and all core functionality.
• Analyze data with a view to isolate the potential cause of the issue.
• Involve others to accomplish personal and group goals.
  
  

Skills:

• Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder)
• Understanding of Email Troubleshooting (e.g. Office 365, Exchange )
• Knowledge on Web Services (SOAP, REST)
• Experience Data Extraction Technologies (e.g. JDBC, ODBC)
• Hands-on experience exporting/importing data between separate systemS
• Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
• Hands on experience in any bi-directional, integration between two systems
• Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows
• Shell)
• Experience with relational databases (e.g. MySQL, Oracle)
• Experience with the gathering and reading of various log files including tools like Splunk
  
  

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.