Work options: Hybrid

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.

Who are we?

Humanforce’s vision is to make work easier and life better for frontline and flexible workforces.

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.

Who You Are

Are you passionate about technology, love solving problems, and enjoy helping people? At Humanforce, we’re always on the lookout for talented individuals to join our Support team.

You're curious, motivated, and eager to grow your technical skills. You’re confident speaking to people, love uncovering what makes them tick, and enjoy being the go-to person who helps solve problems and improve experiences. Most importantly, you thrive in a collaborative environment where success is celebrated and support is always at hand.

Please note: This is not an open position at this time. By expressing interest, you are indicating interest in potential future opportunities within our Customer Experience team.

What You Will Do

• Technical Support: Provide responsive, high-quality support to customers using the Humanforce platform, resolving technical issues efficiently and professionally.
• Issue Resolution: Troubleshoot software problems, investigate root causes, and clearly communicate solutions in a way that’s easy for users to understand.
• Customer Coaching: Identify opportunities for client upskilling and deliver helpful guidance to ensure users get the most out of Humanforce.
• Collaboration: Work closely with internal teams to escalate complex issues, share insights, and continuously improve the support experience.
• Product Testing: Assist in verifying product issues or changes to ensure optimal client outcomes.
  
  

What You’ll Need

• Working knowledge of Windows OS, Android/iOS, and web browser environments
• Strong skills in web browser troubleshooting tools
• Understanding of databases and experience writing queries with Microsoft SQL Server
• Familiarity with network protocols (e.g. TCP/IP, HTTP, TLS/SSL, RDP, SMTP)
• Knowledge of file transfer protocols such as sFTP
• Experience with remote access tools like ConnectWise Control or TeamViewer
• Comfort with supporting web-based applications
  
  

Some ‘nice to haves’

• Experience with Workforce Management (WFM), HCM, or Payroll software is a plus
  
  

Not sure you meet all the requirements? If you tick 8 out of 10, we still want to hear from you. We value potential and are here to support your growth.

Our values

• We are bold
• We are all in
• We are customer obsessed
• We do what we say
• We are good humans
  
  

Our approach to flexibility

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.

Benefits

• A flexible working environment
• The opportunity to be part of a fast-growing tech company
• A focus on development with access to Go1 learning
• Paid parental leave and Quarterly Wellbeing Days
• Employee talent referral scheme (know great people, be rewarded)
• A fun and friendly culture working with passionate and talented people
• A work environment where you can genuinely improve the world of work!
  
  

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.