Responsibilities

Should have experience in Cisco Voice Support. Should have experience as Technical lead providing solutions/escalation handling etc.

Good understanding of L2/L3 switched campus environments

An end-to-end QoS configuration/troubleshooting Cisco Call Manager, Unity 7.x 9.x,UCCX 7.x 9.X, SRST, Call Manager Express8.x, Gateways, conferencing/ transcoding and LDAP directory integration Voice trunking/signaling

Should have experience in deploying new Virtual machines

Strong hands-on experience with VoIP and/or Unified Communications technologies

Experience in Cisco Emergency Responder, Cisco SME and Unified Attendant Console Experience in Skype is plus

Job would require configuration, troubleshooting, training and support to be conducted at the Customer premise

Good spoken Communication and the ability to understand customer requirements, document them and communicate back to top authorities is required.

Members have to work in rotating shifts