Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

What will you contribute?

Working as part of the Customer Support team, and reporting to a local Team Leader, this role is the key interface between Finastra clients on one side and R&D organization on the other side, contributing to the overall delivery of software and services to ensure a world-class customer experience.

The holder of the role is a product specialist, with technical/developer competencies, responsible for handling and resolving the raised issues in the shortest time possible. Using technical expertise to assist functional consultants on a need basis. At times, the role holder may be called upon to do testing on beta deliveries or fixes before they are released to customers.

Responsibilities & Deliverables:

Your deliverables as a member of the FusionInvest Customer Support (Bucharest) team include (but are not limited to) the following:

• Respond to various customer requests of low/medium/high complexity, being able to understand the issue reported
• Reproduce issues on the local environments, searching for potential workarounds to minimize client downtimes, reviewing source code and building scripts to fix corruptions with the assistance of senior colleagues when necessary
• Perform technical investigation of the issues reported, providing adequate solutions where feasible and/or complete analysis details to R&D teams
• Update clients on the progress towards issue resolution
• Track issues sent to other departments and ensure a resolution to the client’s satisfaction is attained
• Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
• Validate defects thoroughly by ensuring that the described scenarios are fixed
• Write technical specifications and best practices documentation
• Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed
  
  

The role requires working and managing customers in US timezones, respectively 2-11 PM Bucharest timezone.

Required Experience:

• University degree in Computer Science, Mathematics, Business IT or related sector
• Good knowledge of C/C++, including debugging skills and some experience with debugging tools like Visual Studio
• Good knowledge of SQL, and basic knowledge of C#
• Knowledge of database technologies such as Oracle, and advanced experience with Windows operating system
• Very good English knowledge
• Analytical abilities
• Attention to details, stability, responsibility as well as customer focus
• Ability to work independently as well as part of a customer facing team
  
  

Benefits

• Competitive salary plus discretionary annual bonus
• Flexible vacation policy – a minimum of 21 days with option to take more
• Life insurance x2 and disability insurance x2
• Medical insurance including free telemedicine, dental coverage
• Other healthcare benefits including hospitalization protection and free prescription glasses
• Flexible benefits including Gym discount, book discount (Bookster)
• Employee Wellbeing Assistance program – 24/7 free service for you and immediate family
• Enhanced Pension – III Pillar
• Enhanced parental benefits (bonus and gifts for children)
  
  

We Are Proud To Offer a Range Of Incentives To Our Employees Worldwide. These Benefits Are Available To Everyone, Regardless Of Grade, And Reflect The Values We Uphold:

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
• ESG: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
• Specific benefits may vary by location.
  
  

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!