Technical Support Engineer – NV1 Cleared | Brisbane

Cleared Recruitment is excited to be partnering with a leading organisation dedicated to improving community wellbeing, safety, and forensic service delivery. We are seeking a Technical Support Engineer to provide high-level technical support, maintenance, and system upgrades for forensic software solutions used by law enforcement and forensic laboratories. This role requires strong problem-solving skills, the ability to diagnose and resolve complex technical issues, and a commitment to delivering innovative solutions.

About the Role

As a Technical Support Engineer, you will join a skilled and diverse team of developers, engineers, business analysts, and forensic specialists. You will collaborate with leading software providers and work in a high-security environment, ensuring the reliability and efficiency of critical forensic applications.

Key Responsibilities:

• Provide technical support, system maintenance, and upgrades for forensic software solutions.
• Identify and troubleshoot cloud and infrastructure issues, ensuring optimal system performance.
• Manage and optimise SQL databases, implementing advanced querying and performance strategies.
• Ensure service level agreements (SLAs) are met through effective issue resolution and task prioritisation.
• Work within a Continuous Integration (CI) environment, ensuring seamless development and deployment.
• Document troubleshooting steps, technical solutions, and system configurations using service management tools such as ServiceNow.
• Participate in an on-call support roster, ensuring timely resolution of incidents.
• Build and maintain positive customer relationships through excellent communication and service delivery.
• Represent the organisation on customer sites when required.
• Work closely with developers, UX designers, analysts, and forensic specialists to drive product improvements.

Our Ideal Candidate Has:

• At least 3 years of experience in SQL, with expertise in advanced querying, database management, and optimisation.
• Strong experience working with Microsoft Azure, with the ability to diagnose and resolve cloud-based issues.
• Technical proficiency across a range of platforms and technologies, with a strong analytical mindset.
• Experience in troubleshooting cloud application and database issues.
• A proactive approach to problem-solving, with a focus on efficiency and innovation.
• The ability to explain technical concepts clearly to non-technical stakeholders.
• Strong incident management skills, with a structured approach to issue resolution.
• Background in software engineering or the ability to understand and work with code is highly regarded.

What This Opportunity Offers:

• Comprehensive training and onboarding on forensic software products.
• Work alongside experienced subject matter experts in a collaborative team.
• A supportive and inclusive work culture, with opportunities for professional growth.
• Autonomy and ownership over key responsibilities.
• Flexible working arrangements to support work-life balance.
• Generous employee benefits, including a professional development budget and birthdays off.
• Career advancement opportunities in a fast-growing, high-impact industry.

Qualifications & Certifications:

• Degree in Computer Science, IT, or a related field (or equivalent industry experience).
• Microsoft Certified: Azure Data Fundamentals.
• Microsoft Certified: Azure Database Administrator Associate.
• ITIL Foundation Certification.
• Experience working with public sector organisations, particularly public safety agencies, is highly desirable.

Security Requirements:

To be eligible for this role, candidates must:

• Hold an active NV1 security clearance.
• Be an Australian citizen (mandatory).
• Be based in Brisbane.