About Bolsterbiz

BolsterBiz is a leading provider of offshoring and outsourcing services based in New Delhi.

We specialize in driving business growth, optimizing operational efficiency, and ensuring

long-term success. With over 2,000 completed projects and more than 100 clients in the

USA, we offer cost-effective solutions with access to expert professionals to deliver

high-quality services.

Role Overview

As a Technical Support Representative, you will serve as the frontline for customer inquiries, ensuring that our clients get the most out of their products and services. You’ll be responsible for resolving technical issues, providing product guidance, and maintaining strong relationships with our B2B clients. This role requires a technical mindset and proactive approach, as you’ll be dealing with product support, integrations, and more complex troubleshooting tasks.

Key Responsibilities

• Provide expert product support to B2B clients, resolving technical issues and answering questions related to the client's SaaS platform.
• Assist clients in setting up and integrating the client’s tool with other tools using APIs, Webhooks, and custom configurations.
• Troubleshoot and resolve technical issues related to APIs, integrations, and platform features.
• Build and maintain strong client relationships, providing exceptional service and proactive communication.
• Offer insights and suggest improvements to help clients fully leverage their platform capabilities.
• Collaborate with internal teams to escalate issues and contribute to product improvement.
• Help troubleshoot HTML/CSS issues for clients by customizing their decision trees or platform integrations.
  
  

Qualifications

• 2+ years of experience in product support, preferably in a SaaS environment.
• Proven experience working with B2B clients, with a focus on building and maintaining strong relationships.
• Strong understanding of APIs, Webhooks, integrations, and troubleshooting technical issues.
• Basic knowledge of HTML/CSS and experience with customizing product interfaces is a plus.
• Experience with AI in customer service or a willingness to learn is preferred.
• Ability to think with a product-building mindset, offering suggestions and insights for product improvements.
• Proactive attitude with a strong desire to learn and grow in a technical environment.
• Strong communication skills and the ability to explain complex technical concepts in a simple manner.
  
  

Nice to Have

• Familiarity with customer support tools, CRM, and ticketing systems such as Salesforce, Jira, Zendesk, etc.
• Basic knowledge of programming languages such as HTML/CSS and JavaScript or previous experience in tech support with a focus on integrations is a plus.
• Experience in building or contributing to a customer support or technical knowledge base.