Responsibilities

• Provide expert technical support to the customer support team and clients via phone, email, chat, or ticketing systems.
• Collaborate with development teams to escalate complex technical issues, including providing detailed bug reports.
• Debug and reproduce customer-reported issues to identify root causes and deliver effective solutions.
• Guide customers through troubleshooting steps to resolve technical problems efficiently.
• Identify and prioritize critical issues, escalating them to the appropriate teams for resolution.
• Maintain thorough documentation of customer interactions and solutions provided.
• Work closely with cross-functional teams to resolve complex technical challenges.
• Deliver product training and technical assistance to clients as needed.
• Stay informed about product updates, patches, releases, and technical specifications to ensure accurate and timely support.
• Monitor system performance, proactively identifying potential issues and areas for improvement.
• Continuously update knowledge of product features, enhancements, and technical specifications.
  
  

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-2 years of experience in technical support or a related role.
• Strong technical background with excellent troubleshooting, analytical, and problem-solving skills.
• Basic knowledge of Java, Spring, and Hibernate is preferred.
• Experience working with MySQL or similar SQL databases, with proficiency in writing queries.
• Excellent communication skills with the ability to collaborate effectively with both engineering and customer-facing teams.
• Ability to thrive in a fast-paced, team-oriented environment.
• A customer-focused mindset with a strong passion for delivering exceptional service.
  
  

This job was posted by Meenal Sharma from Zenda.