At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Role: TAC Engineer – Juniper Router products

Team: Advanced TAC

Experience: 5+ years

Juniper Network’s Technical Assistance Centre (JTAC) is a team of highly experienced engineers who provide dedicated technical support to customers and partners on Juniper products.

Job Description:

This position is part of Juniper Advanced Technical Assistance Center, and the role will provide Level 3 support for Juniper Router products for MX, PTX and ACX

Key Responsibilities

• The candidate is expected to work on highly demanding customer escalations and be the end-to-end owner till the customer issues are resolved satisfactorily.
• Work with various internal and external stakeholders to set expectations, prioritize actions and communicate effectively.
• Closely engage with Engineering teams to resolve customer-reported escalations or product challenges.
• Own New Product/Feature readiness to ensure the team is ready when the product comes to market.
• Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities.
• Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

Skills:

• Ability to work independently and in a team setup to deliver outcomes with minimal supervision.
• Self-learner with appetite for continuous development.
• Logical troubleshooting skills in a complex and dynamic work environment.
• Excellent verbal/written communication skills.
• In-depth knowledge of the following:
• TCP/IP protocol, OSI Layers, IPv4 and IPv6
• IP routing protocols (BGP, OSPF, ISIS)
• MPLS, VPLS, L2 and L3 VPN
• Multicast technologies NG-MVPN, PIM
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
• High availability (Clustering) and Gateway redundancy protocols (VRRP) ,QOS, Policing, Traffic control
• Traffic analysis using Wireshark/ethreal or similar tools
• Scripting skill ( Python, Perl )

Language Skill:

Fluent Japanese and English and Chinese if possible.

Preferred Work Experience

• 5+ years’ experience on Troubleshooting, implementation, and support of large IP networks (preferably Service Provider).
• Experience in directly interacting with customers (globally) is highly desired.
• Platform Knowledge: traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc
• Preferred Certifications - JNCIP-SP, JNCIE-SP or other equivalent certifications.

Educational Qualification

B.E. in Electronics or Computer Science ( or equivalent)

About Juniper Networks

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.