Anaqua is looking for a highly motivated Technical Support Engineer II to help expand our global support organization. This role offers an exceptional opportunity to grow with us as we rapidly scale our client base. The ideal candidate is a strong team player with excellent communication skills and a commitment to delivering timely, high-quality technical solutions. Expertise in SQL databases (SSMS) is required, while proficiency in object-oriented programming languages such as C#, .NET Core, and ASP.NET Core is a valuable asset. Success in this role requires the ability to troubleshoot complex technical issues, develop effective solutions, and work closely with clients worldwide—all while managing multiple tasks in a dynamic environment. If you thrive on solving challenges, embrace evolving technologies, and seek continuous learning, Anaqua wants you on our team!
You’ll Love This Job If You Like To
- Play a key role in the Support organization, working with large and prominent clients and internal staff in all departments.
- Interactive with clients (email, phone, web, or in person) to diagnose and resolve product issues, provide best practice consulting and training, and ensure the highest level of client satisfaction with the ANAQUA products.
- Extensively research and document clients technical, data, workflow issues, and working with the Engineering, Hosting, and Product Management teams to deliver solutions to our clients’ needs.
- Take ownership of clients reported issues and seeing problems through to resolution.
What You’ll Need To Be Successful
- Being located in Eastern (EST) or Central (CST) time zone strongly preferred
- Bachelor's or master's degree in computer science, software engineering (or any related technical discipline) or equivalent experience
- At least 3-5 years of relevant experience in Tier 2 or 3 technical customer support (voice and email), with a strong customer interaction experience
- At least 3+ years of hands-on technical working experience with SQL queries, stored procedures, triggers, views, etc.
- Must have corporate/client facing experience.
- Excellent analytical, troubleshooting, and debugging skills.
- Great Attention to details when communicating with clients (verbal & written).
- Motivated by a fast-paced culture and ability to work as part of a global team.
- Flexibility in the organization of your work, allowing you to adapt to change.
- Ability to be a quick learner, autonomous, resourceful, and a proactive self-starter, while also remaining process-oriented and a team player.
- Business Intelligence and Reporting experience a plus but not required
- Legal experience and/or Intellectual Property knowledge a plus but not required
Perks & Benefits
- Hybrid or fully remote work model
- Medical, dental, vision, life, and pet insurance
- 401(k) with company match
- Casual and fun work environment
- 3 weeks of vacation
- 8 company holidays, plus 2 floating holidays
Anaqua, Inc. is a premium provider of integrated intellectual property (IP) management technology solutions and services. Anaqua’s AQX platform combines best practice workflows with big data analytics and tech-enabled services to create an intelligent environment designed to inform IP strategy, enable IP decision-making, and streamline IP operations. Today, nearly half of the top 100 U.S. patent filers and global brands, as well as a growing number of law firms worldwide use Anaqua’s solutions. Over one million IP executives, attorneys, paralegals, administrators, and innovators in large and medium-sized companies use the platform for their IP management needs. The company’s global operations are headquartered in Boston, with offices across the U.S., Europe, Asia, and Australia. For additional information, please visit anaqua.com, or on LinkedIn.
Anaqua is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants are considered for employment without regard to veteran status, race, color, religion, sex, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, marital status, personal appearance, political affiliation, sexual orientation, gender identification, family responsibilities, genetic information, spouses of protected veterans, or any other characteristic of status protected by law.
If you require a reasonable accommodation due to a disability, please contact Lindsay Fegan, HR Director at [email protected]. We will work with you to identify and provide appropriate accommodations that do not impose an undue hardship on the company.
As a federal contractor, Anaqua also maintains affirmative action programs to implement our equal employment opportunity policy for individuals with disabilities and protected veterans. Employees or applicants who wish to review the full narrative portion of Anaqua's affirmative action program for individuals with disabilities and/or protected veterans may schedule an appointment to do so by contacting HR Director, Lindsay Fegan during normal business hours.
Additional Links
Know your Rights Poster
Pay Transparency Poster