About Us

We're a global BPO leader delivering exceptional customer experiences to top brands. We're seeking a skilled Technical Support Representative to join our team!

Job Summary

Provide technical assistance and support to customers via phone, email, and chat. Troubleshoot technical issues, resolve problems, and escalate complex cases to senior support teams.

Key Responsibilities

• Respond to customer inquiries and resolve technical issues related to software, hardware, and network systems.
• Troubleshoot and diagnose problems using various tools and techniques.
• Provide step-by-step guidance to customers to resolve issues.
• Document customer interactions and issue resolutions.
• Meet productivity and quality standards.
  
  

Requirements

• 0-2 years of experience in technical support, customer service, or a related field.
• Strong technical skills in areas like operating systems, software applications, and hardware.
• Excellent communication and problem-solving skills.
• Good knowledge of Active Directory
• Good knowledge of ITIL framework is a plus.
  
  

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
  
  

How To Apply

If you're passionate about delivering exceptional technical support, send your resume to Riya [email protected]

This job is provided by Shine.com