CBTS is a leading IT Solutions Provider with an exceptional track record of delivering results to its clients. With over 27 years of experience, time tested business acumen and a unique vendor neutral approach that ensures unbiased solution design, CBTS is one of the world's leading IT Solution Providers. We "Design Build and Operate" complex, best-of-breed data and data center solutions for highly recognizable customers.

We currently have contract opening for a Technical Support Analyst. The position is onsite for the first 3 to 6 months, with the option to turn hybrid (2 to 3 days onsite). Seeking someone with 3 to 5 years of enterprise technical support experience. Ideally you will have a well-rounded blend of technical infrastructure knowledge, call center environment expertise, and very good communication skills.

Key Qualifications and Skills:

• Knowledge of technical infrastructure and end-user computing, including networking, telecom, broadband, hardware, software, and configuration
• Strong understanding of call center environments, including applications, portals, telephony, and testing
• Strategic thinker with enterprise-level experience in planning, analysis, design, implementation, and operations
• Demonstrated experience in resolving complex technical issues quickly and maintaining strong professional relationships
• Proven ability to build effective working relationships across business units, including call center teams, IT, and vendor partners
• Excellent verbal and written communication and negotiation skills
• Solid understanding of infrastructure platforms, services, and technical processes
• Highly self-motivated and results-driven, with a proactive approach to identifying and delivering appropriate solutions
• Strong knowledge of Active Directory, Microsoft Windows, Mac, Mac OS, Windows Office Suite, and Outlook
• Working knowledge of connectivity tools such as wireless, Cisco AnyConnect, and Citrix
• Experience with Slack and Jira is a plus