Join a Collaborative and Service-Driven Team!
TECHNICAL SUPPORT ADMINISTRATOR
Location: Milwaukee, WI | On-site Only
Are you a hands-on problem solver who thrives in fast-paced environments? Do you enjoy helping others and ensuring technology works the way it should? If you're a technically savvy professional who values reliability, responsiveness, and teamwork, this role is for you!
We are looking for a
Technical Support Administrator to join our IT team and serve as the first line of defense for all things technology-related. From troubleshooting hardware and software to deploying new devices and ensuring smooth user experiences, you’ll be the go-to resource that keeps our workforce up and running.
Who You’ll Work For…
While most companies that sell pizza have no real connection to Italy, Palermo’s passion for food and family reaches all the way back to the country where pizza was born. “Papa Palermo” carried the cherished recipes to America from Sicily!
Innovation is at the heart of who we are. We use an entrepreneurial, forward-thinking approach resulting in high-quality products that are consistently recognized by both the industry and consumers.
Our commitment to quality has made Palermo’s a leader in private label frozen pizza and contract manufacturing!
Perks…
- 20 free pizzas per month
- Competitive salary and comprehensive benefits package
- Paid Time Off and a Floating Holiday of your choice
- 401(k) & Roth with company match, fully vested on the 1st of the month after hire
- Career advancement and professional development opportunities
What You’ll Do…
- Serve as the first point of contact for all IT support needs via phone, email, ticketing system, or walk-in
- Troubleshoot and resolve issues with hardware, software, and peripherals—including desktops, laptops, printers, mobile devices, and conference room systems
- Install and configure new hardware and software for employees
- Manage user account lifecycle tasks such as password resets and permission updates
- Write documentation and knowledge base articles for common support issues
- Participate in a rotating 24/7 on-call support schedule for critical issues
- Escalate complex issues to the appropriate internal IT teams when needed
What You Bring…
- 2+ years of experience in Tier 1 IT help desk or technical support
- Proficiency with Windows OS, Microsoft 365, iOS/Android, and basic networking concepts
- Strong organizational skills and the ability to document technical resolutions
- Hands-on hardware support experience (e.g., swapping parts, managing RMAs)
- A customer-first mindset and sense of urgency in all support interactions
- Ability to lift up to 50 pounds, use ladders, and occasionally travel to other sites
- A+ and/or MCP certification preferred; Associate or Bachelor’s degree a plus
Why you’ll succeed…
- You’re a detail-oriented problem-solver who loves fixing things and helping others
- You communicate clearly and can translate tech-speak into user-friendly advice
- You’re calm under pressure and thrive in a service-driven, team-oriented environment
- You take pride in your work and consistently look for ways to improve
How You’ll Fit On Our Team…
Let us learn a little more about how you'll fit on our team: https://go.cultureindex.com/s/PALEF7E657
Palermo’s Human Resources