General Summary Of Position

The Technical Staging Manager(TSM)’s role is to Manage the onboarding of clients into Granites Logistics & Fulfillment Center by coordinating timelines externally and internally with the Granite PMO The TSM will delegate tasks with other departments and ensure that projects and tasks are being done and completed on time. The TSM will handle multiple projects across multiple customers simultaneously while requiring little supervision. The TSM will assess solution specifications and ensure they meet customer requirements and recommend solution and process changes that optimize value for both the customer and Granite. The TSM will develop a project plan by setting proper timelines for project tasks including requirements gathering, configuration, solution testing, and production rollout.

Duties And Responsibilities

• Initial Customer Onboarding
• Adapt customer provided config process to Granite internal processes
• Set up of physical area to work specialized config process
• Establish communication methods with customer and Granites Project Management Office regarding schedule and standard communication required to complete orders
• Attend and/or lead meetings directly with customer when required, typically virtual
• Work through any troubleshooting or config issues that require direct involvement from customer
• Ensure billing to customer is correct for the Depoting, Kitting & configuration Managed/ submitted manually through spreadsheets from fulfillment staff
• When projects expand to include new equipment, additional configurations, or change existing processes in any way, the Initial Equipment Launch process is run through again to adapt to said changes
• Managing the schedule day-to-day to ensure each task is completed within the timeline
• Act as a point of contact for warehouse staff for questions outside of standard Granite PMO scope
• Maintain broad technical knowledge that can be applied to a variety of telecom equipment
• Manage initial project launch
• Review customer provided config process with customer and Granite PMO, refine and build out complete internal runbook, tweak as necessary
• Establish steady state communication methods with customer and Granite PMO regarding schedule and standard communication required to complete orders
• Train warehouse staff on process
• Manage project expansion and process changes
• Managing the schedule day-to-day to ensure each task is completed within the timeline
  
  

Required Qualifications

• Strong business acumen and understanding of clients’ IT related business goals and challenges to ensure proper translation of the client’s needs through to deployment
• 3+ years in a customer/client facing role, Logistics or Engineering or Project Management
• Demonstrated and verifiable track record of prior successful customer engagements.
• Experience in the development of processes from the ground up on a per client basis.
• Ability to present both technical and non-technical information to broad audiences
• Excellent interpersonal skills to effectively work in a team environment and explain process to customers
  
  

Preferred Qualifications

• Excels at working with customers directly and can translate customer requirements into internal processes