About the Company

Technology company SquareGPS virtualizes the movement of real-world objects. Our flagship product is a platform for building IoT applications for managing vehicles, cargo, and field personnel. We help developers build high-load services and applications that transform geolocation and vehicle sensor data into useful business tools.

We are a growing company headquartered in sunny Los Angeles, with several offices around the world, including London and Belgrade. We love our clients from different countries, we love innovation, and we learn from our own experience. We recruit inquisitive and responsible people who want to improve the world with IoT technologies while having fun in a startup atmosphere and a multinational team.

As a Technical Solutions Manager within the Customer Operations organization, you will oversee and guide a team of solution engineers, ensuring the delivery of effective technical solutions that meet client needs. Your role involves collaborating closely with internal teams to drive projects and initiatives success and deliver value added service to our partners, while also providing strategic leadership.

Role Description

As a Technical Solutions Engineering Manager (SE Manager), your primary role will be to lead and manage the team of technical solution engineers (SE), cultivate the culture of technical support, assistance and consulting, and maintain a solution engineering framework that supports the delivery of innovative technical solutions, scenarios and workarounds to our partners. You will maintain joint business strategies and apply various methodologies, best practices and tools to optimize operational efficiency and enhance customer satisfaction.

In this role, you will collaborate closely with cross-functional teams, and other stakeholders to understand and address the technical needs internally and externally and transform these needs into opportunities. Additionally, you will work with partners to address common technical support questions and develop customized solutions designed and based on the specific client needs, ensuring that technical solutions are easily accessible and usable. This will equip both internal teams and external clients to achieve their goals effectively.

Key Metric

The key metric for the Technical Solutions Manager is the ability to seamlessly translate technical expertise into business value. Success is determined by the impact on the sales pipeline through effective solution implementation, driving business growth and retention, alongside client satisfaction measured by solution effectiveness, functionality, and strategic alignment. Given the current monetization model, this is ultimately reflected in the increasing number of connected devices and assets.

Main responsibilities:

1. Maintain and optimize operational excellence by ensuring high-quality service and solution delivery provided by the team

• Recruit, train, and engage SE with extensive product experience and advanced expertise in certain technologies.
• Monitor and manage SLAs, KPIs, and OKRs for the staff; mentor junior staff members on technology, Navixy product features, and customer service.
• Drive end-to-end (E2E) processes for support and solutions at the pre-sale, implementation, and post-implementation stages of deals, by providing expert, responsive technical assistance

2. Provide visionary leadership, strategically aligning the team's efforts focused on the deliverables

• Provide comprehensive support by addressing standard inquiries and accommodating unique customer needs.
• Help SE to oversee the design of custom solutions that leverage the Navixy platform's flexibility.
• Promote Integration Strategy (incl. API), ensuring that custom integrations are technically sound and meet specific client requirements.
• Lead the analysis of the potential business impact of proposed solutions, ensuring that technology investments translate into measurable improvements.

3. Drive the strategic integration of solution development and implementation into the company's business processes

• Maintenance of a comprehensive solution knowledge base that equips both internal teams and external stakeholders to fully leverage the company's offerings
• Injects a technical and strategic perspective into long-term decision-making processes, by establishing effective communication with technology internal and external stakeholders and partners
• Supports the growth and competence of internal team members but also reinforces the company's market presence and strategic initiatives

Organizational structure

​In the organizational structure, the Technical Solutions Manager operates within the Customer Experience Department, which is a subset of Customer Operations. Alongside the Technical Solutions Manager, this department includes roles such as the Data Operations Manager and the Knowledge Manager. The Technical Solutions Manager primarily collaborates with the Head of Account Executives and Customer Success Managers within the Customer Operations department, focusing on enhancing customer satisfaction and operational efficiency. Additionally, this role involves close collaboration with the Development and DevOps teams to address technical issues, implement bug fixes, and develop enhancements, ensuring the delivery of effective technical solutions that align with customer needs.

Required qualifications

• A Bachelor's or Master's degree in Engineering, Math, Computer Science, or a related technical field
• Fluency in English: Proficient verbal and written communication skills are crucial for effective collaboration with clients and internal teams
• Experience as manager for support team, solution engineering team or technical support or technical account management team for the last 3 years
• Team management and leadership within ability to lead, mentor, and develop engineering teams, cultivating a culture of innovation, continuous improvement, and high performance. ​
• Strategic planning and execution via implementing engineering strategies that align with business objectives, ensuring that technical initiatives support overall company goals. 
• Process and procedure management for project management in driving engineering projects, from conception through completion, ensuring they are delivered on time, within scope, and budget. 
• Adaptability and ability to lead teams through organizational changes, technological advancements, and evolving market demands, ensuring adaptability and resilience in dynamic environments. ​
• Experience in IoT, telematics, wireless technologies, M2M data transmission protocols, etc.
• Understanding the concept of enterprise systems engineering based on aligning technological solutions with business processes, facilitating effective enterprise architecture

What we offer

• Competitive Salary + Performance Bonuses
• Hybrid work model: Modern office in central Belgrade (Knez Mihailova) with flexible remote options.
• Professional growth: Opportunities for training, industry conferences, and career advancement in a global SaaS company.
• Comprehensive benefits: Private health insurance, paid time off, wellness perks.
• Collaborative culture: Work alongside an international team driving innovation in IoT, AI, and mobile solutions.

Why SquareGPS?

• Work Environment: Enjoy a hybrid work setup with 4 days at the office and 1 day from home office, based on a 40-hour workweek.
• Compensation: Competitive USD-based salary, with a performance bonus and holiday bonus. Payments are made twice a month.
• Professional Development: We invest in your growth with access to workshops, conferences, and industry courses, plus resources like an extensive digital library and language classes (English or Spanish).
• Career Growth: Join a company culture centered on open feedback and growth, offering both vertical and horizontal progression opportunities.
• Impactful Work: See your contributions directly, with timely feedback from teammates, managers, and HR.
• Vibrant Culture: Participate in online and offline events, team-building activities, and knowledge-sharing sessions with an international team that connects beyond work.

Additional Benefits

• Paid Time Off: 21 days of PTO, 6 paid sick days, plus additional paid holidays.
• Employment Contract: Secure contract with our international entity via Deel.