Company Description: A leading IT services provider in the Asia-Pacific region, offering solutions in application development, infrastructure management, cybersecurity, and digital transformation to empower business innovation and growth.

Location: Tseung Kwan O

Nature: Permanent

Job Title: Technical Service Manager

Responsibilities

• Oversee the setup, administration, and ongoing support of IT systems and infrastructure, ensuring optimal performance and reliability

• Deliver services in line with established Service Level Agreements (SLAs) and agreed timelines

• Diagnose and resolve complex system and network issues to minimize downtime and maintain operational continuity

• Support IT project implementations and collaborate with cross-functional teams to meet business objectives

• Maintain operational procedures, server documentation, and IT asset inventories to ensure compliance and operational efficiency

• Provide timely support for ad-hoc IT service requests and participate in after-hours on-call support rotations

• Drive continuous improvement initiatives to enhance infrastructure efficiency, security, and scalability

• Mentor junior team members and contribute to strategic IT planning

• Ensure best practices in security, backup, disaster recovery, and documentation are consistently followed

• Adapt to new technologies and evolving business requirements to foster a culture of continuous improvement

Requirements

• Minimum of 10 years of hands-on experience in IT infrastructure management, including server administration, SAN, Windows, Linux, Hyper-V, VMware, and Veeam solutions

• Solid experience in managing routers and switches with strong troubleshooting and network optimization skills

• Proficient in PowerShell and Linux scripting for automation and system maintenance

• Strong organizational skills with the ability to manage multiple tasks and deliver under pressure

• Excellent analytical and problem-solving skills with a proactive approach to issue resolution

• Effective communication skills for both technical and non-technical audiences

• Experience with virtualization technologies is an advantage

• Relevant certifications such as MCSE, CCNA, or VMware are preferred